Dumaguete, Central Visayas, Philippines
With over 14 years of leadership experience in customer support and operations management, I bring a proven ability to drive performance, strengthen client relationships, and deliver operational excellence. As an Operations Manager in the BPO industry, I have led large, high-performing teams, ensuring service delivery and exceeded client expectations. I have worked closely with stakeholders and client partners, translating business objectives into actionable strategies, managing escalations, and fostering long-term trust through proactive communication and consistent results. My background as a Quality Supervisor further strengthened my attention to detail, process compliance, and performance management—equipping me with the skills to identify gaps, implement improvements, and drive continuous service. In addition, my experience as an Executive Assistant to entrepreneurs has refined my ability to anticipate needs and provide seamless support that helps business owners stay focused on what matters most. Key Strengths: ✔️ Leadership in customer support and operations management ✔️ Client relationship management and service delivery excellence ✔️ Quality assurance, process optimization, and performance improvement ✔️ Executive-level administrative support for business owners and CEOs ✔️ Team development, coaching, and KPI management ✔️ Strategic problem-solving with a results-oriented mindset I am passionate about partnering with business leaders to help them scale operations, enhance customer experience, and achieve measurable results. If you are looking for someone who understands both people and process, I would welcome the opportunity to connect.