Nicole Alexandra Michaelis

Product Design Director at Pleo

Sweden

About

I’ve led content and product design at some of Europe’s most recognisable tech companies — establishing practices from scratch, growing and managing multidisciplinary teams, and raising the bar for design. My background spans UX, content strategy, conversation design for AI, and design leadership across surfaces and industries. I work at the intersection of craft and leadership: I care about the quality of a single experience and the system it lives in.

Experience

  • Pleo (10 mos)
    • Director of Product Design (Agentic)
      Jan 2026 - Present · 6 mos

      - Leading a team of product designers, content designers, user researchers, and localization specialists - Design Director for the mobile app, self-serve, and onboarding, and Pleo AI (Agentic experience) - Built and owns writer.md - Head of Conversation Design - Head of Content Design

    • Head of Content Design
      Sep 2025 - Present · 10 mos

      Building content design and AI conversation design at Pleo

  • DoorDash (2 yrs 6 mos)
    • Design Lead
      Jun 2023 - Sep 2025 · 2 yrs 4 mos

      - Establishing a content design practice at Wolt for Doordash International - Content design competency and craft lead - Leading a team of dedicated product designers - Covering content design and strategy for a 3-sided marketplace and over 24 markets - Leading content strategy for key company bets

    • Staff Content Designer
      Apr 2023 - Jun 2023 · 3 mos

  • Lead Content Designer (Contract) at Miro
    Jun 2023 - Dec 2024 · 1 yr 7 mos

    Content design across Miro’s core consumer products, including Miro AI

  • Berghs School of Communication (Freelance · 4 yrs 7 mos)
    • Course Director: Content Design
      Sep 2022 - Mar 2024 · 1 yr 7 mos

      Leading the 3-day Content Design bootcamp in Stockholm: https://www.berghs.se/en/course/content-marketing-and-design/

    • Course Director: Content Marketing
      Sep 2019 - Aug 2022 · 3 yrs

      I taught 5 semesters of the online content marketing course before switching to teaching the 3-day intensive courses in person on campus. Learn all things content marketing in this 12-week course for professionals. https://www.berghs.se/en/courses/content-marketing/

  • Staff Content Designer (Contract) at Mentimeter
    Aug 2022 - May 2023 · 10 mos

    Established Content Design foundations in Mentimeter's central design team, supported Brand messaging and embedded in the B2B design team.