San Francisco Bay Area
Abraham Maslow said, “If the only tool you have is a hammer, you tend to see every problem as a nail.” In my current role as Manager, ServiceNow I am designing process improvements, system designs, and leading a platform implementation that includes insourcing Infrastructure services and Service Desk. Prior to joining Stanford, I led process and design workshops for multi billion dollar organizations throughout the country. In my prior role as Manager of Application Delivery and Support at MetroPCS provided business units a complete, custom designed toolbox. Our IT team was lean—only 85 people supporting a $5B business. We enabled major business breakthroughs, like powering the technology and communications behind the company’s largest launch ever, 15 markets in 15 weeks. This level of effectiveness was possible through: - Strategic Vendor Selection & Management: Finding the best tools and partners and building long-term win/win relationships has been critical to our success. - Thoughtful Project Management & Change Management: Rolling out complex implementations while inspiring the culture change to match ensures technology is doing the most it can for business. - High-Impact Communications: Whether building consensus among senior managers or just making sure internal and external teams are on the same page during a major release, effective conversations are critical. Project results included: ✔ Deploying the company’s first Enterprise Service Desk without increasing headcount. ✔ Designing and rolling out a business intelligence platform in about 5 weeks, a task the CEO didn’t think possible. ✔ Establishing an HR platform that enabled secure communications, project management, and risk management. ✔ Elevating ServiceNow platform to a record level of enterprise penetration, spreading custom ITSM tools to Engineering, HR, Marketing, and other business areas. - Nicole Tate [email protected]
At Intreis, our services, tools, and methods are based on the premise that a single, well-designed and well-integrated internal controls framework can transform your entire IT program. At the core, we believe service delivery & operations, and GRC are two sides of the same coin. There is a basic, inherent connection between well-designed, well-integrated internal controls, and improving your business. As such, our frameworks are designed to integrate directly with your existing ITSM platform so you can take full advantage of the automated workflow, rules engine, and ticketing processes you may already have in place, to enable and automate the controls required to achieve your objectives. By making use of your ITSM platform’s core capabilities, Intreis can create the perfect engine to not only power your internal controls framework, but vastly improve your IT operations. www.intreis.com