Buford, Georgia, United States
Microsoft Alumni. As a senior technical writer with 1.5+ years at Netography and over 12 years of professional experience, I specialize in delivering user-centric documentation that bridges complex technical concepts with accessible, actionable insights. At Netography, I led a comprehensive audit of technical documentation, producing a 250-page strategic report that redefined structural frameworks, style guidelines, and rewrite plans. Partnering closely with engineering teams and subject matter experts, I ensured clarity, accuracy, and alignment with organizational objectives. My core competencies include end-to-end documentation ownership, taxonomy refinement, and content collaboration across cross-functional teams. Previous experience managing cybersecurity resilience documentation at Bank of America further honed my ability to align technical content with regulatory standards and project goals. With a meticulous approach and a focus on audience needs, I aim to empower teams with clear, effective, and strategic communication tools.
Senior technical writer assigned to the Wells Fargo Identity and Access Management (IAM) team to assist in an IAM Collateral Collection project for IAM's tools and systems documentation, including but not limited to internal tools and commercial off the self tools. Created branded template for IAM Tools and Overview documentation. Managed end-to-end project with 4 different lines of businesses simultaneously. Created and monitored review and approval cycles.
Leading an engineering team's content migration from Notion to Confluence, improving accessibility and collaboration across internal teams. Collaborating with original wiki authors and subject matter experts to assess, revise, and validate technical content during migration. Resolving formatting issues introduced during migration by standardizing layout and visual hierarchy in alignment with Cisco's style guide. Eliminating duplicate and outdated content; merge overlapping pages into streamlined, well-organized documentation to enhance usability. Enhancing the information architecture and navigation structure of internal knowledge bases to improve content discoverability and reduce search time. Maintaining clarity, accuracy, and consistency by applying established formatting and editorial standards across all migrated content. Working closely with engineering and product teams to ensure documentation reflects current tools, workflows, and terminology. Identifying and recommending improvements to documentation processes to boost content quality, maintainability, and user satisfaction.
-Owned end-to-end responsibility for all technical documentation, including the maintenance and enhancement of the company’s documentation portal. -Led a comprehensive audit of branding and technical documentation, producing a 250-page report with findings and strategic recommendations—including a revised structural framework, style guidelines, and a full-scale rewrite plan with phased timelines, stakeholder roles, and key milestones. -Partnered with engineering and SMEs to ensure accuracy, clarity, and relevance across all content. -Reported to directly the Chief Product Officer, aligning documentation initiatives with product roadmaps and strategic business objectives. -Refined and enforced updated taxonomy, voice, and tone guidelines to improve consistency, readability, and user engagement. -Continuously improved documentation to reflect new product features, enhancements, and real-world customer use cases.
-Managed cross-functional documentation efforts for a federally mandated cybersecurity resilience project, ensuring institutional readiness for bare-metal recovery from catastrophic events. -Designed and maintained a SharePoint project site with custom lists, document libraries, and automated workflows to streamline collaboration and tracking -Conducted technical content reviews and edits to ensure consistency, clarity, and compliance with established style guides and regulatory standards.
Cybersecurity Governance Risk and Compliance technical writer, worked on tasks related to cybersecurity awareness, GRC policies, standards, and guidelines, corporate communications, and developer end-user documentation.