Reston, Virginia, United States
Experienced program and project manager in the tech and finance industries with a passion for strategic problem solving, process improvements, and helping individuals achieve their goals in the most effective and efficient way.
Program Lead on highly complex multi-year, multi-million dollar program focused on transforming the IAM space at Fidelity to achieve better data, greater expansion of controls, all while moving to new technology. Responsible for driving KPI metrics out cross functional teams, coordinating work needed and impact to external business units, supporting agile planning. Additionally have led efforts in the team to redefine how we organize program management in the space with the goal of driving greater transparency and clear ownership.
Lead a team of 5-7 program managers focused on delivering globally prioritized cross-functional initiatives for both internal employee experience and customer support. Create and manage operational program management framework to establish consistent executive decision making, delivery, and communication.
Responsible for driving the success behind various global initiatives, focused on programs supporting global service product launches. Manage all timelines, milestones, resources, cross functional dependencies, executive communication and expectations.
Responsible for the day to day success of all payment methods for a mid market invoice-to-pay accounts payable fintech. Develop procedures and conduct continuous process improvements while working with various partners and clients. Drive company revenue and customer success measures on adoption and payment volume for virtual card platform.
Manage cross-collaborative teams to drive projects on various needs for internal operations department for large, privately- owned financial firm. Projects spanned beyond operations and into technology, accounting, travel and expense management.
• Handle the room sales connected to large and small social events held in the hotel and off-site. • Work with corporations to develop, plan, and execute various forms of meetings working closely with the Catering and Banquets managers. • Develop room blocks for corporations. • Negotiate rates with clients • Ensure any request of clients and guests is met with enthusiasm and to the best of our ability.