Charlottesville, Virginia, United States
Healthcare leader championing superior patient care through broadly based, innovative healthcare technology. Proven clinical and business experiences of maximizing workflow and process redesign have improved patient outcomes and provide value to clinicians. Highly interactive and creative clinical trainer passionate about optimizing technology to transform patient care. Serve as an ambassador of health information technology by serving as a liaison between clinical and technical departments. Specialties: Clinical Software Training, Team Facilitation, Process Redesign, Healthcare Consulting, Workflow Analysis, Nursing Informatics, Clinical Transformation, Change Management
Serve as the senior subject matter expert associated with training and the processes/procedures related to the Medical Center’s Kronos Workforce Central application. • Developed and led engaging training classes, videos, job aids for managers, timekeepers and clinicians within the entire health system • Designed and managed internal web page for user education and communication • Provided tier II support for 8100 end-users with the utmost attention to customer service • Analyzed and evaluated operational requests to determine optimal solution best for end users and the Medical Center • Skilled with Kronos solutions: Workforce Central Timekeeper, Absence Management and Advanced Schedule Planner, InTouch Terminals, Workforce Analytics
• Engage nurses in conversation about how technology is best utilized in clinical practice, education and research. • Facilitate the education of both technophobes and uberusers in healthcare informatics, technological development and implementation. • Converse with readers via online chats/posts to generate blog topics and generate readership.
• Supported clients’ optimal utilization of evidenced-based clinical decision support software (CDS) and service offerings. • Worked onsite and offsite with clients’ C-suite, clinical leadership and other staff to demonstrate how the CDS products, tools, and services can support organizational strategy through improvements in clinical practice and outcomes. • Assisted sales prospects through product demonstrations and explanations of clinical aspects and strategic implications. • Supported clients by providing concrete guidance on product deployment, organizational assessments, project management, definition of organizational processes for development and maintenance of order sets and plans of care.