Greater Tampa Bay Area
➥ I am a strategic, driven, and focused professional with distinguished sales enablement and sales Operations, a history of optimizing and scaling mission-critical workflows, and a talent for aligning teams around common goals. I combine over 19 years of experience providing program leadership, change management guidance, and sales enablement expertise for multiple high-profile organizations; reinforcing operational best practices via continuous training programs and change management communications; managing a suite of projects and strategic initiatives to enhance organizational agility and performance; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. ➥ I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in her team. I have the ability, expertise, and coaching skills to drive my team to success. ➥ I am an agile thinker with the unique ability to learn, unlearn, and relearn; because success is less about what you already know and more about expanding your knowledge base. I have the agility to pick up new skills, adapt them to my needs, and respond to challenges with competence and conviction. ➥ I have the communication skills to clearly articulate my vision, persuade people to take action and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a team member, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. ☛ Key Skills ☚ ✦ Strategic Planning & Execution ✦ Sales Operations and Enablement ✦ Organizational Change Management ✦ Project & Program Leadership ✦ Talent Coaching & Development ✦ Process Improvement/Optimization ✦ Business Transformation ✦ Analytical Problem Solver ✦ Cross-Functional Collaboration ✦ Exceptional Communication Skills
As Director of Strategic Channel Enablement, I lead a globally distributed team of trainers and a content designer to equip KnowBe4's reseller partner network with the knowledge and tools to confidently sell and implement our security awareness platform. The flagship initiative I designed and launched is the KnowBe4 Partner Certification Program — a three-tier credentialing framework (Foundations, Advanced, and Technical) that gives resellers the skills to navigate complex cybersecurity sales cycles, position the full HRM platform, and deliver successful customer onboarding. Since launching in July 2025, over 3,000 partners have earned certification — a requirement for maintaining margin eligibility within their partner tier. Beyond certification, I established the enablement intake process that governs how product launches, strategic changes, and new tools flow into partner-ready content and internal channel communications. I also led our team to become the first enablement function at KnowBe4 to adopt AI tooling — procuring Articulate AI for rapid courseware development and building Gemini Gems to accelerate communications and copywriting — a direct response to leading a lean team in a fast-moving market.
Infoblox is a leading DDI Security company with 8000 customers that provides extensive protection against cyber threats and attacks. Learn more about our services at: http://www.infoblox.com As a Sales Enablement leader, I focus on strategic projects and programs to accelerate sales via global sales teams, design key strategies to enhance organizational agility, maximize growth potential, and drive increased adoption of new processes, policies, and technologies. Some of my accomplishments include: ➥ Manage Instructional design and program management teams. ➥ Launched and management of CMS/LMS applications - Highspot, Mindtickle ➥ Design and launched 30-60-90 day Sales New Hire Training Program ➥ Established and launched the sales organization’s first-ever change management framework to accelerate transformation efforts. ➥ Defined and delivered the sales adoption needs of all sales enablement and sales operations global projects (encompassing 50+ concurrent projects); ensured maximal adoption and utilization of sales best practices. Ensured maximal adoption and utilization of sales best practices. ➥ Designed a prioritization matrix (including intake, vetting, recording, and decision processes) to guide and inform strategic project decisions. ➥ Own all aspects of field communications, to enhance the reach and impact of change management communications. ➥ Trusted-advisor relationships with Senior Leadership teams; providing consultative guidance on the potential impact of new processes, policies, and technologies on sales.
Between 2020 and 2022, I led an agile, dedicated team to support and optimize key aspects of day-to-day sales operations – from go-to-market planning through business development, channel operations, and project management. I partnered with cross-departmental teams to manage a suite of sales-impacting projects. I also drove sustained efficiency gains via new technology/tool deployments and process, system, and policy improvements. Some of my additional contributions include: ➥ Coordinated the first post-pandemic event with over 600 sales attendees on a $3MM budget. ➥ Integrated leading-edge tools and technologies to supplement sales efforts. ➥ Managed Infoblox’s ecosystem of 6 sales applications. ➥ Led a suite of process improvement initiatives to drive greater efficiency in channel quote-to-order processes. ➥ Analyzed and optimized key sales and business development procedures impacting 100 employees. ➥ Procured 2 lead development and management solutions to funnel quality leads to the sales team. ➥ Provided new sales teams with all the tools, processes, and resources to effectively accelerate revenue growth.
I joined Infoblox in 2017, where I developed global sales enablement training programs to provide employees with a strong foundation in sales. I also created a highly differentiated onboarding program for employees across the US, EMEA, and APAC regions. Some of my additional contributions include: ➥ Managed a portfolio of projects (encompassing the research, analysis, and deployment of advanced training programs). ➥ Created the global new hire sales training program to empower newly recruited sales associates and streamline onboarding cycles. ➥ Achieved a quarterly award for developing an innovative program that reduced staff turnover and achieved a 92% rating from the Sales organization. ➥ Developed training courses, process guides, and internal websites to standardize and formalize sales procedures. ➥ Drove the selection and deployment of a range of tools and software including the company’s first-ever Learning Management System. ➥ Administered internal systems including the LMS, CMS, Role Play platform, and Salesforce.com. ➥ Managed departmental reporting and dashboards to track training and onboarding KPIs.
As Global Partner Program Management Specialist, I was responsible for administering CA Technologies’ Partner Program – including standard operational procedures, communications, and partner portal administration – for ~750 business partners. I monitored and communicated percentage attainment by all partners including distributors, resellers, GSIs, GSPs, and MSPs to achieve strict program adherence to all training and business requirements. Some of my additional contributions include: ➥ Managed partner program reporting to identify gaps and improvement opportunities. ➥ Established a cadence of partner meetings to align strategies and priorities. ➥ Managed the partner portal and onboarding platform. ➥ Contributed to a highly differentiated and frictionless partner experience. ➥ Developed educational and informative program assets including procedural documentation, walkthrough guides, and training presentations. ➥ Audited programmatic benefits and requirements to identify and close compliance gaps.
As Program Manager, I was responsible for designing and managing the Technology Partner Program to integrate CA Technologies solutions with partner products and develop new marketable solutions. Some of my key contributions include: ➥ Created program procedures (including documentation, policies, and processes) to standardize operations and enable team members. ➥ Defined operational requirements to facilitate timely integrations. ➥ Launched internal/external marketing campaigns to enhance program awareness and adoption. ➥ Instituted and managed revenue reporting to evaluate performance across the partner ecosystem. ➥ Created a package of requirements and benefits for partners; scaled from zero to 150+ program partners. ➥ Developed a mobile application and managed marketing event sponsorships with partners.
Managed process and special projects for CA Technologies Support organization. As business changes and technology acquisitions occur the need to enhance and streamline process for an organization of 100+ is required. Primarily worked in conjunction with the technical support organization related to the operational management of support ticket triage and issue escalations. Managed 25+ independent process for the global organization as well as Sharepoint design/ownership, weekly Newsletter and story creation and external website maintenance. Had the privilege of attending CA World 2013! and the Northstar Leadership Conference, Islandia NY
- Sales support liaison for the Southeast United States for the sale and promotion of Rinnai products, including Tankless Water Heaters, Direct Vent Heaters, Air Handlers and Condensing products - Skillfully managed to support an outside sales force numbering more than 30 manufacturing reps - Generated sales reports, figures and future forecasting models for presentations and sales quota purposes - Managed numerous requests from Rinnai manufacturing representatives, dealers of Rinnai products and/or customers on a daily basis - Created/promoted marketing materials for sales and training purposes - Maintained dealer website and various databases - Hosted and coordinated training efforts at branch location