Bayonne, New Jersey, United States
I'm a management professional with a passion for tea and all things social media. My customer service skills and tech-savvy allow me to adapt to a variety of environments. I'm organized, detail oriented and I work easily as part of a team or independently. Specialties: writing, merchandising, HTML, organization, customer service, social media
Greeting customers and assisting them with all shopping needs including recommendations and sizing Checking out customers, thoughtfully ringing and wrapping their items, and accurately completing each transaction Maintaining sales floor and regularly restocking product when needed Accurately receiving inventory and boxes Partner with team on all opening and closing procedures Assist visual lead with getting new items on the floor Assist with social media content creation during shifts on an as needed basis
Conduct product sampling events at licensed retail and hospitality venues Educate customers about product features, taste profiles, and brand stories Engage with customers to create positive brand experiences and drive sales Set up and break down promotional displays and tasting stations Complete brief post-event reports documenting event outcomes Ensure full compliance with New Jersey alcohol promotion regulations and laws
I love sharing my passion for tea with readers of my blog. I'm an active member of the Tea Bloggers Roundtable and was a member of their panel at World Tea Expo 2014 - 2016. I won the World Tea Award for Best Blog in 2018. In 2015 I was nominated for and won the World Tea Award for Best Social Media Reach. At the 2016 World Tea Expo, I presented a talk on "Utilizing Social Media to Customers Authentically and Grow Your Business". I've also contributed articles to several industry publications including The Daily Tea, World Tea News, and Tea Journey Magazine.
Ensures a fresh and appealing display by keeping cases and shelves clean and well-stocked. Monitors spoilage and supply waste to minimize impact on department expenses. Assists with sampling program, keeping sample areas full, clean and appealing. Maintains back stock in good order. Ensures temperature, sanitation and sweep logs are completed. Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product. Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices. Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment.
Sales of premium teas and hot chocolates in a seasonal pop-up inside Macy’s Herald Square. Tracking and reporting KPIs each business day. Preparing daily tea and hot chocolate samples while following food safety protocols.