Crown Point, Indiana, United States
A diligent and creative Logistics Coordinator with experience in data management, professional writing, and customer service. I have proven to be efficient, dependable, and thorough when handling order information and collaborating with co-workers. I am also adaptable and tend to over-achieve when given a task to perform. I can also type 65 WPM, which is a nice bonus.
• Following the weekly cadence of exporting late order data off Commerce Hub, connecting with vendors to request status and shipping updates on those late orders, and compiling all gathered information onto an Excel report for customer service and buying to evaluate. • Maintaining the vendor management email and keeping in constant communication with the vendors and other OKL departments to ensure that all potential supply chain risks are dealt within a timely manner to avoid excessive delays. • Approve/reject vendor invoices as a checks-and-balance for AP, initiate the official onboarding of new vendors onto NetSuite, and provide continuous upkeep to the vendor’s NetSuite account • Cultivated three Excel reports that have been used in company-wide for an urgent, mass vendor reach out (which decreased company turbulence by at least 60%), monitoring the amount of customer cancellations, and for tracking six weeks’ worth of weekly delays purchase orders.
• Design and assemble custom frames in correspondence to the ideals originally discussed with the client. • Perform daily SISO and Direct Replenishment lists in order to maintain the ready made frame aisles. • Resolve guest issues by working with customer service leaders and area managers to meet individual needs. • Recognition for upholding the brandname by exhibiting outstanding customer service skills during peak hours • Training 2 new employees to ensure attention to detail and proper etiquette is kept even during sensitive situations. • Cross-trained to work 3 main customer service roles in the store to ensure all customer needs are able to be properly met.
• Create dozens of appliqués, 4 of which are displayed on their Amazon page. • Edit 13 hours worth of images with photoshop to be used as product examples on the packaging. • Created 7 unique sticker designs based off potential buyer interests. • Continuously consult with company leaders in order to remain up-to-date on current trends.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests. • Resolve customer concerns with thought out problem solving techniques and handled requests with utmost professionalism. • Uphold customer and brand satisfaction by using strategic seating strategies and having a smooth hand-off to servers. • Training 1 new employee to properly utilize time management in order to be readily available at the front for customer assistance.