Austin, Texas, United States
Project Planning, Staffing, and Management Employee Supervision Sales forecasting Staffing and Management Development Problem Resolution Strategic Planning and Growth Office Administration Client Relationship Management
Marketplace
Answered customer calls regarding existing account Made requested account changes Responded to questions and concerns Consistently improves customer satisfaction through expert resolution over issues and concerns Made the top performers in the company for the past two months
As a Senior, supervised a team of 20 reps to meet daily metrics including product upsells Lead team to $301,000 in upsells year-to-date, beating quota every month Beyond normal training duties, proactively created weekly floor wide trainings to assist rep policy compliance Team met or exceeded all queue metrics year-to-date Developed and implemented improved policies and procedures, resulting in improved efficiency, and productivity Responsible for all new team member onboarding and training programs First place in my position for upcoming President’s Club, our company’s yearly performance recognition program.
Dealt with difficult customers on a daily basis to achieve high collection and dial goals Maintained high collection averages for months: Won such awards as Top Collection Consultant for months. Trained new employees Created new training techniques to better productivity for the team. Worked on high priority accounts on a daily basis including Rogers and National accounts. Selected to be apart of the leadership program.
Managed 30 sales and support staff to perform all aspects of retail store operation Duties included scheduling, new member training, and improving sales performance.