Nicole Hegner

Head of IT Service Delivery

Frankfurt, Hesse, Germany

About

Experience

  • DB Fahrzeuginstandhaltung GmbH (Frankfurt Rhine-Main Metropolitan Area)
    • Head of IT Service Delivery
      Jul 2025 - Present · 1 yr 1 mo

    • Leiterin IT Portfolio, IT Projekte und -Entwicklung
      Jan 2023 - Jun 2025 · 2 yrs 6 mos

  • DB Systel GmbH (Full-time · 3 yrs 3 mos)
    • Seniorberaterin
      Feb 2022 - Dec 2022 · 11 mos

    • Account Manager
      Oct 2019 - Jan 2022 · 2 yrs 4 mos

  • Senior Product Consultant at DI UNTERNEHMER - digital products
    Mar 2018 - Jul 2019 · 1 yr 5 mos

  • MaritzCX (Wiesbaden)
    • Technical Account Manager
      Nov 2015 - Feb 2018 · 2 yrs 4 mos

      MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience (CX) intelligence and action systems into the DNA of business operations.

    • Consultant
      May 2011 - Oct 2015 · 4 yrs 6 mos

  • Coordination of the Sales and Marketing Department at p³ Consulting + Software AG
    Jul 2009 - Apr 2011 · 1 yr 10 mos