Peru
Welcome to my profile! 🙌 I’m Nicole Gonzales, Quality Analyst for the Andean and Caribbean Cluster (ACC) at Schneider Electrica global leader in energy management 🌎 My professional focus is on driving continuous improvement, optimizing aftersales workflows, and delivering high-quality customer service. With a strong background in commercial analysis and project management, I specialize in leveraging data to enhance processes, manage technical support, and ensure customer success. I am also currently completing my final year of Industrial Engineerin at the National University of Engineering (UNI), proudly ranking in the Top 20% (Quinto Superior) of my class. Let's connect! 📧: [email protected] 📲: +51 923161936
Peru / Chile || Customer Care Center || Customer Satisfaction & Quality
Peru y Bolivia || Internacional Operations || Sales • Manejo de cuentas de contratistas eléctricos logrando un incremento en la participación de marca en proyectos clave mediante una gestión proactiva de cuentas y soporte técnico-comercial especializado. • Soporte en el desarrollo de Account Plans para End-Users del segmento building lo que permitió identificar oportunidades de negocio en soluciones de eficiencia energética y automatización. • Análisis sell-out / sell in, monitoreo y reporte de pipeline del segmento en CRM Salesforce mejorando la precisión del forecast y facilitando la toma de decisiones basada en datos.
• Organize a conference with more than 15 outstanding speakers in the business and entrepreneurship sector • Achieve more than 300 attendees from various universities who had interest in the entrepreneurial ecosystem
• Support in the planning and execution of events (ELE 23) • Control and evaluation of the commercial network • Assistance in the development of sales strategies
• Application of agile methodologies in projects software development • Market research and competition analysis • Creation of strategies and follow-up of products according to customer and market requirements
Management an electronic commerce project (E-commerce) Use technologies such as Shopify and payment gateways to create online stores Inventory management Creation of interaction plan Knowledge in digital marketing, logistics and finances