Cape Town, Western Cape, South Africa
I have a strong background with over 9 years of experience transitioning from front-desk operations to serving as a right-hand partner to C-level Executives. Throughout the last few years in my career, I have successfully navigated dual roles, balancing high-level executive support, driving Human Resources initiatives and operational compliance assistance. I pride myself on adaptability and being an all-around asset to the business. My passion lies in bringing order to chaos, developing strong internal cultures and streamlining internal processes to ensure operational excellence.
Provided executive support to the CEO by managing complex diaries, resolving professional and personal scheduling conflicts, and prioritizing high-value tasks through applied experience with Spark for shared inbox management and ClickUp for task management and internal communications. Assisted the CEO with business development by participating in strategic growth initiatives, assisting with adhoc operational and sales tasks, and managing high-level stakeholder relationships. Supported management operations by chairing EOS L10 meetings, driving the IDS process and ensuring follow-through on task accountability. To further support the company's operational scale, I took on the additional function of building the foundational HR department. I worked alongside the HR manager to identify operational gaps, implement people processes in accordance with UK statutory regulations, drafted internal policies and employment contracts. Ensured ongoing compliance by maintaining HR records, monitoring contract terms, assisting with disciplinary and redundancy procedures and collaborating with external HR consultants.
Provided executive support to the CEO, managed complex meeting bookings, coach booking and retreat planning. Managed the recruitment team and drove continuous operational improvements by designing and implementing internal business processes. Administered the Asana project management platform, ensuring record keeping and seamless tracking of all client communications, documentation and project statuses.
Continued to deliver Executive Assistant support while expanding my role to lead all internal Human Resources functions. Managed the full employee lifecycle, from assisting management with recruitment and onboarding welcome packs to handling company terminations and offboarding. Maintained relationships with external HR consultancies to ensure all policies, processes and working conditions fully complied with current legislation. Drafted and prepared all internal HR documentation, including staff contracts, job descriptions and customized company templates. Acted as the Employment Equity Manager for the business, driving the development of the EE plan and submitting yearly reports, while also assisting in investigations and preparations for disciplinary hearings. Supported the development of the new HR initiatives and systems, maintained the company Intranet, and managed internal and external registers. Facilitated ongoing HR operations by managing staff leave, assisting with the preparation and execution of performance reviews, and verifying all HR-related expenses and invoices.
Provided administrative and adhoc support to the CEO, managing diaries, organizing meetings, handling compliance matters and acting as the primary contact between managers, staff and external contacts. Managed day-to-day office operations and oversaw office administration, which included handling building and parking access for staff. Executed human resources functions, participated in company committees, and managed the submission of the yearly employment equity reporting. Maintained confidential company documentation records and Google Drive organization alongside preparing correspondence, policies and departmental forms. Facilitated effectively in meetings by preparing and distributing agendas, as well as executing accurate minute taking. Assisted with the implementation of business projects, actively enforced internal processes across the business, and maintained strong relationships with outsourced service providers.
Managed front-desk telecommunications, handling all phone and extension lines. Oversaw office facilities by managing building and parking access for staff. Provided adhoc administrative support to both the Human Resources Manager and Compliance Officer. Executed accurate data capturing and minute taking. Coordinated daily office logistics, including booking couries for staff and overseeing printer maintenance.