United States
Independent consultant specializing in customer operations, commercial support, and strategic transition initiatives within the flexible packaging industry.
Managed customer service operations and led a team of customer service representatives supporting strategic flexible packaging accounts, driving customer satisfaction, operational efficiency, and cross-functional collaboration across sales, production, and supply chain teams.
Managed strategic accounts within the flexible packaging industry, focusing on sales growth, customer relationship development, account management, and identifying opportunities to expand existing business partnerships.
Oversaw national customer accounts by managing day-to-day account operations, customer relationships, and service coordination. Partnered with internal departments and clients to support contract execution, resolve escalations, improve customer experience, and maintain long-term business relationships.
Handled accounts receivable operations for customer accounts, including invoicing, collections, payment tracking, and account reconciliation. Assisted in resolving billing issues while maintaining strong customer relationships and supporting accurate financial reporting.