United States
With over 18 years of professional experience in customer success and event management, my core competencies lie in driving customer satisfaction and retention. I'm committed to fostering strong client relationships and ensuring the success of my partners. My mission is to provide outstanding service that aligns with a culture of innovation and customer-centricity, bringing diverse perspectives to enhance team dynamics.
•Managed virtual conference department, focusing on improving virtual attendee engagement, product adoption, and enabling clients on best practices and industry trends •Consistently presented both quantitative and qualitative program metrics, post-event, to stakeholders to drive informed decision-making and highlight program impact •Led enterprise conference + community customers through business and technology transformations, leveraging management expertise to support community and event growth, oversaw renewals, and drove expansion within accounts - FY21 Q4, renewal rate against quota (ramp): 95% - FY22, annual renewal rate against quota: 134% - FY22, add-on attainment: 212% - FY23, annual renewal rate against quota: 119% - FY23, add-on attainment: 105% - FY24, annual renewal rate against quota: 162% - FY24, add-on attainment: 144%
•Managed multi-million dollar in-person event budgets for Fortune 500 companies •Oversaw the execution of global events •Forecasting and P&L management
•Provided event site selection, vendor sourcing, and contract negotiations •Created a discount strategy for each client which yielded an average contractual savings of 18%
•Collaborated with an array of clients to develop memorable and educational events to further their missions. • Implemented proactive event planning strategies, guiding clients through timely decision-making processes while consistently surpassing their expectations in event execution