Malolos City, Central Luzon, Philippines
Experienced Healthcare Virtual Assistant with over 7 years of supporting U.S. healthcare providers in patient services, insurance verification, and administrative operations. Proven expertise in medical intake, DME processing, and prior authorizations, including CPAP, BiPAP, ASV, and PAP Supplies orders. Skilled in verifying insurance eligibility and benefits through payer portals and direct carrier communication, ensuring accuracy and timely approvals. Strong background in handling inbound and outbound patient and provider communications, maintaining detailed documentation, and coordinating workflows to support efficient care delivery. Known for being detail-oriented, adaptable, and reliable in fast-paced remote environments.
Audited scheduled sleep study patients; verified study type, authorization and physician details. Handles inbound calls from patients and physician offices regarding follow-up needs. Performs outbound calls to patients and physician offices.
I have several years of experience in medical intake and DME support through my roles as an Intake Representative, Respiratory Case Manager and Healthcare Virtual Assistant. I handled patient intake by collecting and verifying demographic and insurance information, ensuring all required documentation was complete before processing orders. In the DME space, I worked extensively with CPAP, BiPAP, and ASV orders—verifying eligibility, checking benefits, and managing prior authorizations. I also coordinated with physician offices to obtain missing documents and ensured all records were accurate and compliant. My experience has strengthened my attention to detail, organization, and ability to efficiently manage intake workflows and insurance processes.
Processes CPAP, BiPAP, and ASV orders by qualifying documentation, verifying patient insurance, determining authorization requirements, and submitting prior authorization requests when needed. Handles inbound calls from patients and physician offices regarding follow-up needs and documentation requirements. Performs outbound calls to physician offices to request missing or required documents.
Processes CPAP and BiPAP orders by qualifying documentation and verifying patient insurance. Performs outbound calls to physician offices to request missing or required documents.
Customer-focused healthcare support professional experienced in assisting with payment transactions, insurance updates, and basic billing inquiries. Known for delivering excellent service, clear communication, and accurate handling of financial and account-related concerns.