Greater Chicago Area
• Serve as a strategic HR partner to leadership, supporting a workforce of 500+ employees across multi-state locations, aligning HR initiatives with organizational goals. • Selected to participate in a cross-jurisdictional HR Mentor Program, providing guidance and support to HR professionals across multiple states and courts to enhance capability, knowledge sharing, and consistency in HR practices. • Coach 25+ managers and supervisors on performance management, employee relations, and policy application, improving consistency and leadership effectiveness. • Led implementation of a new Applicant Tracking System (ATS) across two courts, standardizing recruiting workflows, improving candidate tracking, and increasing hiring process efficiency. • Leverage advanced Excel and workforce analytics to identify trends, improve data accuracy, and support strategic decision-making. • Drive process improvement initiatives that enhanced HR service delivery, reduced errors, and increased operational efficiency across HR functions. • Partner cross-functionally with Payroll, HRIS, and vendors to streamline processes and resolve complex employee issues, improving turnaround times and service quality. • Oversee payroll audits and compliance activities, ensuring adherence to federal regulations and internal policies and reducing audit discrepancies. • Support and execute Open Enrollment for 500+ employees, including communications, issue resolution, and data validation to ensure a seamless employee experience. • Develop and maintain SOPs, reporting frameworks, and documentation, improving process consistency and scalability. • Advise employees on benefits and retirement programs, increasing engagement and understanding of total rewards.
• Managed high-volume HR casework, delivering timely and accurate resolution of employee relations and benefits issues within defined service levels. • Acted as a key liaison between employees, leadership, Payroll, HRIS, and vendors to resolve complex and sensitive HR matters. • Administered comprehensive benefits programs (health, retirement, FMLA/LOA), ensuring compliance and positive employee experience. • Supported Open Enrollment execution, including employee education, issue tracking, and system updates. • Maintained and audited HR data across systems, improving data integrity and reducing discrepancies. • Produced HR reports and conducted data analysis to support operational improvements and leadership decision-making. • Developed job aids, SOPs, and documentation to enhance efficiency, scalability, and user experience.
• Administered HRIS transactions, benefits, and payroll processes with a focus on accuracy, compliance, and timeliness. • Supported employee relations matters, including documentation, policy guidance, and issue escalation. • Managed leave administration (FMLA) and ensured compliance with applicable regulations. • Coordinated Open Enrollment and employee communications, improving engagement and understanding of benefits. • Maintained HR systems, employee records, and internal communications platforms. • Supported employee engagement initiatives and HR programs to enhance workplace experience.
• Primarily responsible for maintaining quality output of all programs to ensure customer retention, satisfaction and loyalty. • Communicate daily with Program Managers and Sales Team Management to ensure the most current product knowledge and program updates. • Coordinate campaign implementation, enhancement, and delivery between the Sales Team and Account Team. • Research daily concerns and issues, and work with coordinating team for resolution. • Oversee and lead weekly training sessions for the Sales Team; create, design, and continually enhance job aids. • Developed and maintained efficient process flows to facilitate on boarding and service of more than 2000 dealers through first year of program launch and continuation.
• Manage and process a pipeline of loans and underwriting activities with time sensitive data and specific turnaround times in a fast paced environment. • Provide support to sales and brokers, while collecting, analyzing, and interpreting documents; refer policies based on specific underwriting criteria and guidelines by utilizing investigative reports and other documents in the underwriting process. • Analyze client/transaction’s financial strength, credit reports, asset quality, structure and valuation; recommend loan approval or denial. • Conduct post-closing document review and follow up, ensuring highest level of customer service. • Design and continuously enhance job aids for Processing and Underwriting Departments. • Train, coach, audit, and provide performance feedback to new hires. • Assist less experienced underwriters and processors in the development of risk assessment skills; act as a role model by displaying underwriting professionalism, leadership competencies, and positive team behaviors.
• Manage and process a pipeline of loans and underwriting activities. • Create step by step guidelines for the site on different processes of different types of loans. • Maintain contact with interested parties regarding loan status and conditions. • Coordinate borrower closing activities. • Maintain knowledge of changing guidelines and requirements regarding Conventional, FHA, and VA loans, both refinance and purchase. • Conduct weekly meetings with my team to discuss new guidelines and updates.