Mississauga, Ontario, Canada
• Completed specialized training in Maternal Child units (Labour Rooms, Obstetrics, Pediatrics) and the Operating Room (OR), working in highly sensitive and fast-paced clinical environments. • Performed OR turnover and terminal cleans, ensuring surgical suites met the highest standards of safety and sterility. • Operation of walk-behind automatic floor scrubber • Carried out discharge cleans to prepare patient rooms for new admissions, supporting smooth transitions of care. • Ensured optimal facility standards through the meticulous upkeep of public and clinical areas, including high-traffic zones and patient-focused spaces. • Managed waste and linen handling processes in alignment with health and safety guidelines.
• Ensured a clean, safe, and welcoming environment for members and staff, prioritizing member comfort and satisfaction. • Utilized Ecolab cleaning products and solutions, maintaining the cleanliness of the facility, and adhering to health and safety standards. • Completed custodial tasks, including washing floors, surfaces, and high-contact areas. • Addressed member concerns and escalated maintenance or safety issues as needed. • Communicated effectively with team members and management, to ensure consistent service and maintain a positive workplace.
• Receptionist duties such as greeting and scheduling appointments for patients • Facilitate an excellent level of customer service by interacting with patients and staff • Educate patients on the benefits of our services and differences between modalities • Respond to telephone and email inquiries promptly • Organize and manage patient intake documents for electronic filing • Maintain clinic cleanliness and organize laundry • Open and close the clinic to ensure the space is secured • Manage client files as appropriate • Interact with insurance providers and referring medical offices for submission of treatment notes and diagnostic reports (including coordination of client release of records requests)
• Greet and welcome members in a warm and friendly manner. Member’s needs met courteously and promptly • Handle complaints with courteous and professionalism • Responsible for selling memberships, products and services • Supporting member’s use of extra amenities • Informing members of policies and procedures • Assist in daily cleaning duties • Maintain club at cleanliness standard
• Processed POS transactions, including checks, cash and credit purchases or refunds. • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. • Resolved customer complaints and maintained clean and tidy checkout area. • Restocked, arranged and organized merchandise in front lanes to drive product sales. • Monitored self-checkout systems and provided assistance or intervention where required. • Arranged consistent shelves, bins and racks by following established planograms.