Greece
Senior Customer Success Manager with 6+ years owning the full customer lifecycle for enterprise SaaS: onboarding, adoption, executive QBRs, churn mitigation, and renewal/expansion. Currently managing a $5M ARR enterprise book across 12 global accounts, with a consistent track record of net revenue retention above 100% and multi-hundred-thousand-dollar expansion across complex, multi-stakeholder deployments. A prior career in macroeconomics and FX trading brings a data-driven approach to customer health scoring and the commercial judgment to navigate C-suite conversations, paired with the structured planning and empathy needed to drive durable adoption and trust-based growth.