Milan, Lombardy, Italy
Head of IT Program and Project Leader with 15+ years of experience delivering value in complex, mission-critical environments, primarily in public transportation and large-scale IT systems. I specialize in building and leading international support and delivery organizations, ensuring system reliability, operational excellence, and business continuity across complex infrastructures and multi-stakeholder ecosystems. Throughout my career, I have successfully led teams, built operations and processes from scratch, and resolved critical system challenges in high-pressure environments, supporting large-scale deployments and millions of users. My background combines technical expertise, operational leadership, and strategic delivery, spanning AFC systems, system validation, operations, and international project leadership. I am particularly experienced in: • Delivering value in complex and mission-critical environments • Leading international and multidisciplinary teams • Resolving critical system and operational challenges • Structuring and scaling support organizations • Driving operational excellence and reliability • Managing stakeholders across operators, vendors, and institutions I thrive in complex environments where leadership, structure, and problem-solving are required to deliver measurable business outcomes.
Building and leading an IT & system support organization from scratch, in a mission-critical environment supporting millions of public transport users across Lombardy (AFC systems). 🔹 Org design & team leadership: recruited, structured, and scaled a team from zero — covering system support, IT operations, and Tests. 🔹 Operational framework: defined end-to-end processes, procedures, SLAs, escalation paths, and KPI governance for high-availability infrastructure serving live transport operations 24/7 🔹 Strategic leadership: active member of the company management committee (Codir) — contributing to investment decisions, organizational direction, and cross-functional initiatives across IT, product, and operations 🔹 Cloud & SaaS oversight: manage the Architecture, Cloud & DevOps team responsible for Conduent's Digital Platform (AWS-based SaaS), ensuring service availability, performance, and delivery 🔹 Process & continuous improvement: implemented support tooling (ticketing, knowledge base, automated workflows), reducing resolution time and improving operational efficiency 🔹 Senior escalation & stakeholder management: primary technical point of contact for critical incidents; direct interface with institutional clients, engineering, and executive steering forums
Technical Project Manager | AFC System | Lombardy, Italy Leading the fare collection system project for the Lombardy region, managing 11 clients and multiple operators from the study phase to system deployment. 🔹 Project planning & risk management (scope, budget, timeline) 🔹 Coordination of a multidisciplinary team (+30 members: software, mechanics, electronics) 🔹 Development scheduling & progress tracking with periodic updates 🔹 Technical decision-making based on client requirements & specifications 🔹 Stakeholder management: internal teams, clients, Steering Committees 🔹 Resource planning & budget control (+200,000 hours of development) 🔹 System deployment & acceptance testing at the client site 🔹 Team support & retrospectives organization Expertise in complex technical project management, stakeholder coordination, and AFC system deployment in a high-impact, multi-operator environment.
Working closely with the CTO and development teams to define product direction and ensure alignment with user needs and business objectives. 🔹 Roadmap planning & follow-up to guide product evolution 🔹 User needs gathering & expectation analysis 🔹 Backlog management: prioritization, tracking & sprint planning (Scrum) 🔹 Development progress communication & stakeholder updates 🔹 Testing & validation in collaboration with the dev team 🔹 Coordination of meetings & sprint planning 🔹 Bug tracking & improvement requests management 🔹 Product documentation & functional specifications writing Expertise in Agile product management, stakeholder communication, and process optimization to drive product success.
Facilitated Agile Scrum processes in a 15-person team, ensuring smooth collaboration and alignment with strategic objectives. 🔹 Led Scrum ceremonies: Daily Stand-ups, Retrospectives, Sprint Planning 🔹 Team facilitator, removing roadblocks and fostering engagement 🔹 Maintained team motivation & efficiency, ensuring continuous improvement 🔹 Strategic alignment with the Product Owner & development teams Strong expertise in Agile methodologies, team dynamics, and process optimization to drive high-performance development cycles.
Responsible for application testing within a product team in an Agile Scrum environment, ensuring continuous delivery with a team of 10 developers. 🔹 Implementation of a test case management tool & test case documentation 🔹 Definition of qualification processes & KPI tracking for product quality monitoring 🔹 Functional & regression testing from a user perspective, with improvement proposals 🔹 Standard application configuration & parameterization Expertise in quality assurance, process optimization, and Agile testing to enhance software reliability and user experience.
Led system validation and AFC (Automated Fare Collection) expertise for public transportation projects in Bahrain and Oslo, ensuring interoperability and seamless integration across tram, bus, and metro networks. 🔹 AFC system validation, certification & troubleshooting 🔹 Functional matrix creation & updates 🔹 Interoperability testing for multimodal transport 🔹 Testing follow-up & customer acceptance test process 🔹 System installation, configuration & monitoring 🔹 Development of test sheets & use cases 🔹 Expertise in contactless technology, automated vehicle management & QR code solutions Gained extensive international experience in fare collection systems, working in multicultural environments and ensuring high-performance public transport solutions.
System & Product Validation Expert ensuring interoperability tests for AFC systems between tram, bus in an international environment. 🔹 Software validation & certification 🔹 On-site AFC (Automated Fare Collection) support 🔹 System installation, configuration & monitoring 🔹 Interoperability testing for seamless multimodal integration 🔹 System follow-up and technical troubleshooting Gained international experience in fare collection systems validation, working in a multicultural and complex transportation ecosystem.
Experienced technical lead in the transportation sector, managing deployment, maintenance, and system administration for fare collection solutions in complex environments. Successfully led projects across Italy (Milan, Naples, Bologna, Parma, Brescia) and the US (Houston, Denver), ensuring seamless implementation and high system reliability. 🔹 Expertise in fare collection system deployment, installation, and administration 🔹 On-site & remote technical assistance, troubleshooting, and reporting 🔹 Coordination with manufacturers for efficient material deployment 🔹 System supervision, maintenance, and lifecycle management 🔹 Trainer for ATLAS & TCP2 systems, technical documentation & process optimization 🔹 Software validation, database analysis & support to developers Proactive, versatile, and committed to delivering high-quality solutions in demanding environments.