Rio Grande do Sul, Brazil
I'm a Senior Support Engineer specializing in EDGECAM and DESIGNER, solving complex manufacturing and machining challenges for resellers and end-users across 15+ countries. Over the years, I've handled 600+ support cases annually — from post-processor configuration to 5-axis toolpath troubleshooting and licensing issues. Beyond resolving tickets, I've contributed to product quality by raising bug reports that led to real fixes, created technical documentation on post-processing and FAQs, and mentored new hires as the team grew. I also participate in system and beta testing, support the customer forum, and collaborate with the development team when needed, giving me a broad view of the full product lifecycle.
Managed 600+ annual support cases for EDGECAM and DESIGNER, supporting international resellers and customers across 15+ countries. Reported clear and concise development tickets and contributed to System Testing for each product release. Mentored and trained new hires, created technical documentation on key areas of the software and served as an active forum owner for the reseller community.
Worked on EDGECAM, DESIGNER and WORKXPLORE. Developed expertise in post-processor creation, debugging and complex toolpath creation. Shadowed a QA Engineer to gain hands-on exposure to Agile workflows and development environments. Contributed to regression testing and postprocessor database management.
Rotated across EDGECAM areas, building foundational knowledge in postprocessing and technical support. Developed clear communication habits working directly with international resellers and customers from early in my career.