Court-Saint-Étienne, Walloon Region, Belgium
- Part of Customer Operation - E2E Journey, Business IT Transformation Shared Services. - PowerBI Expert with over 4 years expertise (inc. DAX, PowerQuery, Paginated Report...), MS Power Platform Citizen Developer (Power Apps - Power Automate) since 2020, AI Fundamentals, and 'Digital Ambassador' all along. - Primarily Develop "Adoption Trackers" for new tools and services, designed for and in close collaboration with my internal customers - mainly Change Management and Business Owners. Adoption Trackers provide that extra challenge that it aims to extract "Expected Behavior" beyond the simple facts and figures. - Streamline Business Processes by leveraging Power Platform capabilities to collect, follow-up, automate and monitor 'Activation Requests', ensuring shortened Lead Time, Minimum-Overhead, First-Time-Right and Centralized Data, Control, and Quality of Service Monitoring. - Ad-hoc set-up of collaborative environment for dedicated communities on our intranet. - Special care to customer experience (Design Thinking Awareness, Graphical Design and User Interface Design, Story Telling...) - Active interest in AI, Data Science and Advanced Analytics, (AI Hackathon Proximus-Google-Molengeek, summer 2022 - where our team won the 'Googliness' Price: 'How can we use Satellite images to improve Fibre Roll-out') - Proud member of the winning team at the Proximus Customer Experience Challenge 2019 (CXC19) - Design Thinking : 'How Might We provide our customer a clear and transparent view, at anytime, on the amount he has and will have to pay to ensure serenity?" Project which is now implemented as "Invoice evolution" tab on MyProximus.
Business to Business Electonic invoicing & Business Administrative Invoicing Simplification.
Mobile Business E-Mail Product Management (BlackBerry, Windows Mobile, Vodafone Direct E-Mail) within the Unified Collaboration portfolio. Mobile Data Enterprise Mobility Strategy & Product Development track, beyond e-mail towards full enterprise mobility.
Coaching & Scholar Coaching : "Apprenons jour après jour à découvrir, apprivoiser & libérer notre plein potentiel, & élargissons notre champ des possibles à l’infini !"