Essen, North Rhine-Westphalia, Germany
10+ years international work experience within (inhouse) management consulting (of which 6+ years in leadership role with responsibility for 1-3 teams + internal activities such as training, recruiting etc.) mainly in the "new" energy and automotive industry Particular focus on: - strategic/ organizational transformation incl. organic/ inorganic growth, M&A as well as post-merger integration - (B2C/SME) sales/ retail / service excellence incl. customer experience, go-to-market, scaling - Business development / model innovation - Large-scale digital (platform) transformation MSc in Strategic Mgmt (cum laude / with distinction) @ RSM, BSc in Mgmt @ EBS Broad functional and methodi skill set - solution-oriented and determined, engaging and ambitious, team player, strong communication skills Extensive international experience - within Europe, Asia and Africa Interested in broadening my professional network as well as in identifying new challenging opportunities
Strategic advice to E.ON's top management across >10 markets – focus on strategic/ organizational transformation incl. organic/ inorganic growth, M&A as well as post-merger integration, (B2C/SME) sales/ retail / service excellence incl. customer experience, business development / model innovation, large-scale digital (platform) transformation o Multiple retail excellence, customer experience & organizational transformations for German Sales units (both national & regional brands) incl. introduction of agile at scale, BizDevOps, artificial intelligence etc o Several large scale digital platform & process transformations in both Energy Retail (billing, flexibility mgmt) & Energy Networks (grid construction, maintenance, ...), each across multiple countries and/ or German units o Innogy post merger integration with focus on 1. German Retail business and 2. global Digital & IT activities (both including detailing future operating model, identifying synergies and ensuring Day 1 readiness) o GER Small-scale M&A project in B2C solutions - Led small project team throughout scouting, transaction/ negotiation and pre-integration phase o GER Home Heating organizational setup & business development - Definition of product roadmap, definition and build-up of core competences needed to further extend E.ON's presence o Growth strategy for E.ON's Energy Networks business across six countries - focus on street lighting o Strategic concept + Go-to-Market for "E.ON Plus", a new modular and flexible offering for B2C customers that includes solutions and products in both E.ON's core verticals (e.g. Smart Home solutions) and adjacent verticals (e.g. telecommunications, insurance) o Go-to-market & strategic roadmap for German customer loyalty program “E.ON Unterwegs” o Design and build-up of new Board division „Chief Markets Office“ (CMO) - member of central Project Management Office o Global B2C Customer Solutions Strategy - focus on "Home Heating & Value Added Services"
5 month internship at the BMW headquarters in Munich, Germany - Fundamental analyses of current / potential markets as well as city development plans - Assistance in Market & Sales Network Strategies for the Australian market & the ASEAN-region - Assistance in developing the future sales model - Monthly KPI-Reporting across all 6 sales regions - Contributing to work of executive committees and bodies (target planning, monitoring, action plans)
10 week internship with a BCG spin-off and highly specialized strategy consultancy including projects in the pharmaceutical and energy industry: Multinational implementation of identified efficiency and flexibility measures in the area of "Customer Care" for a worldwide leading pharmaceuticals group - Preparation of a Request for Proposal (RfP) for outsourcing services - Benchmarking of external vendor proposals - Analysis of average handling times in call center processes for the purpose of capacity planning - Customer Insights Management Analysis of the worldwide Diabetes market (volumes, trends, competitors, product offer, challenges & innovations, customer needs, sales & communication channels) Customer value assessment and management for a Germany-wide operating energy provider - Development of measures to improve detailed customer retention analysis - Analysis and presentation of customer value models