Greater Lyon Area
I currently work as the Europe and Africa Manager for Service activities. I oversee all activities including spare parts sales, service contracts & IoT, warranty activities, team training, as well as repair & refurbishment offerings. I manage the performance of all our after-sales activities. Previously, I was an Industrial Project Manager (developing new lifts & deploying a telematics solution worldwide) for Haulotte. Starting from product development (ensuring QCDF objectives), through setting up its ecosystem and organization for a global industrial group. I possess a broad range of skills in industrial & digital project management, team management, and service strategy.
Management of all Service and after-sales activities in Europe & Africa Overseeing operations across 9 subsidiaries, including spare parts sales, IoT Services, contracts, technical interventions, and a contact center. Tracking and coordinating manufacturer recall campaigns. Managing cross-functional projects. Management de projets transverses.
Development of a new all-terrain articulated boom lift. From market research to production, I am responsible for leading and coordinating all cross-functional and multi-site teams involved in the design, industrialization, and international compliance of this new machine.
Creation of an ecosystem based on hardware and software solutions. Deployment of IoT and telematics solutions worldwide. Management of multidisciplinary teams. Budget, schedule, and resource management.
- Accompagnement stratégique PME et association - Gestion de projet (création de sites, campagne SEM, SEO, CRM) Définition, accompagnement, formation, mise en place et suivi d'action marketing et communication pour augmenter la visibilité d'une marque ou d'une offre produit sur son terrain de jeu. Accompagnement 360°: Tous médias, tous supports
Expertise in managing comprehensive communication projects internationally Multi support Management of client relationships: Briefing, Strategic recommendations and guidance, Project management, Monitoring digital campaigns, Website development, Monitoring and analysis of data
Accompagnement de directrice de clientèle dans diverses missions, suivi de projets, réalisation de benchemark et réflexions stratégiques