Wals-Siezenheim, Salzburg, Austria
I am a Project & Change Management professional with 10+ years of experience leading teams, driving transformations and helping organizations adapt to change. Having worked with global companies like Booking.com and Palfinger, I have learned that sucessful change isn't just about processes, its about people. What I enjoy most is creating clarity in complex situations, whether it is rolling out a new initiative, streamlining operations or guiding teams through change. I take pride in making transitions as smooth as possible, ensuring that new ways aren't just implemented, but truly embraced by the people who use them every day. Strong communication, mentorship and adaptability are at the core of how I lead. I also believe that learning never stops. That's why, beyond my expertise in project execution and operational strategy, I have been diving into Programming (JavaScript, Web Development), UX Design and Digital Marketing. These skills help me bridge the gap between technical and business teams, making collaboration more effective and innovation more impactful. I am excited to bring my Project & Change Management experience to organizations that value strategic leadership, transformation and continuos growth. Let's connect!
🔸RESPONSIBILITY🔸 - Support Chasers leadership team defining Business and Operational Strategy - Oversee the daily operations at Chasers and guarantee the business continuity by removing any blockers/dependencies for our Operational teams. 🔹KEY ACHIEVEMENTS🔹 - Drove the implementation of a professional development pathway at Chasers. Since its implementation, the entire Product team has been certified in Project Management (Google certified) - Successfully implemented a MarTech solution for Heineken; driving the onboarding and change adoption of a new software solution to 2000+ employees globally
🔸RESPONSIBILITY🔸 Enable Operations (8000+ employees) to successfully drive changes, by providing the right information at the right time and by eliminating any friction that becomes an obstacle to change. 🔹KEY ACHIEVEMENTS🔹 - Successfully supported Operations with the implementation of new Services & Products (Insurances, Attractions and Flights) through a communication package to 8000+ employees globally. - Led a Global network of CS Operational Ambassadors (75+ Cs Seniors) across 17 CS sites to support change implementation
🔸RESPONSIBILITY🔸 - Hired, Trained and Supported a team of 32 CS Innovation Executives; providing daily leadership to a team of multi‐lingual, multi‐skilled agents and supporting their development and growth. - Supported the Operational implementation & development of new Products & Services by conducting brainstorming & feedback sessions, workshops, trainings, Knowledge management 🔹KEY ACHIEVEMENTS🔹 - Successfully supported the Implementation of Products (Rides, Flights, Attractions, Insurances, etc...) & Services (Live Chat, Smart Voice Routing, etc...) supporting the Connected Trip company vision - The Innovation Lab team held more than 100+ sessions in a year supporting multiple teams across the organization becoming a key element in the Product & Services development cycle of the company
🔸RESPONSIBILITY🔸 - Led a multi-lingual team (19 CS executives), fostering an inspiring and open communication culture, whilst monitoring team performance and encouraging personal/professional development 🔹KEY ACHIEVEMENTS🔹 - Created an inspiring team environment that consistently met or exceeded Operational KPI's , becoming a high performing team in the organization. - Supported the personal/professional development of my CS executive team members with 36% promotion rate among the team
🔸RESPONSIBILITY🔸 - Guided groups along the Dutch countryside whilst making sure to provide an informative and also entertaining experience for the visitors 🔹KEY ACHIEVEMENTS🔹 - Led audio guided tours of 90+ visitors - Led private tours (30 to 40 visitors) in Spanish, English, German & Portuguese.
🔸RESPONSIBILITY🔸 - Overseeing all business pillars related to running a youth Accommodation business > Business Strategy > Marketing > Operations (Team Management) > Sales & Customer Experience > Admin (Financial & Legal) 🔹KEY ACHIEVEMENTS🔹 - Ranked in the "top 10 hostels in Buenos Aires" listing @hostelworld for 3 consecutive years