Twyford, England, United Kingdom
Strategic and results-driven Resource Management Leader with extensive experience in workforce planning, capacity management, and operational excellence across top-tier professional services and technology organisations. Proven track record in deploying talent effectively, enabling digital transformation, and aligning resourcing strategies to business priorities. Skilled in leading high-performing teams, optimising resource utilisation, and fostering a culture of inclusion and innovation. Trusted advisor to senior stakeholders with strong data-led decision-making and a deep understanding of technology talent and trends.
• Lead the Resource & Capacity Management function for EQ Retirement Solutions, supporting a large and complex change portfolio with over 650+ resources. • Own and manage the end-to-end capacity planning model, identifying current and future resource requirements and aligning them with business demand. • Collaborate with senior stakeholders, project managers, and external resource providers to ensure optimal resource allocation and workforce utilization. • Provide strategic insights and regular MI reporting on resourcing position, planning, and forecasting to leadership and clients. • Drive recruitment strategy improvements, including candidate profiling and sourcing recommendations to attract top talent. • Manage and coach a resource planning team, using people development frameworks to enhance team capability and performance. • Identify and mitigate resource-related risks (e.g., attrition, long-term leave), while contributing to business growth through effective resource optimization.
• Successfully led a team of 8 Resource Managers, managing deployment of 1000+ resources across 5 regional offices for the largest PwC UK Audit business unit, with an annual revenue target of £200M. • Responsible for ensuring Resourcing decisions support the Firm and Business unit Commercial and People Strategies, including fair work allocation and inclusion and diversity. • Part of the Resource Management Leadership Team and South East Audit leadership and Operations team. Meeting regularly to present management information covering both historic and forecast demand, supply, availability, net & forecasted capacity, recruitment requirements, budget planning, financial performance forecasting and trend analysis to effect change. • Responsible for Headcount and Workforce planning, including advising on experienced hire recruitment requirements, graduate scheme intake and utilisation of offshore availability. • Drove system and process improvement initiatives to enhance resource management processes and drive operational excellence. • Designed and built tools adopted across Audit for headcount and demand forecasting, leading to improved billable utilisation and revenue forecast accuracy.
• Led Services Sales Operations supporting teams across EMEA. • Facilitated calls and meetings, including weekly sales pipeline, quarterly business reviews and monthly business reviews. • Collaborated with global leaders to provide guidance and support for achieving sales bookings, revenue, and other KPIs. • Managed functions essential to Services Sales productivity, including forecasting, planning, and budgeting. • Defined and established sales processes, tracked key metrics, and identified tools for continuous improvement.
• Managed resourcing for consultants in Professional Services across the UK & EMEA. • Defined and implemented global resource management process and initiatives to drive better efficiency as part of the global operations team. • Developed and implemented an Outsource initiative and Preferred Supplier List, negotiating contracts and maintaining supplier relationships. • Managed budgets, profit margins, and collaborated with various teams to ensure operational excellence. • As part of the global resource management team collaborated on the requirements capture and training and implementation for a PSA System. • Responsible for the Management Information reporting directly to the Senior Management team. Including utilization, time sheet reporting, expenses, project status, margin and profitability reports.