Bergamo, Lombardy, Italy
Before being a professional, I am first and foremost a person who has always geared his personal and professional life through choices following values that I consider common and necessary such as respect, fairplay, ethic, cohesion, support, teamwork. With over 28 years of experience I consider myself an Executive with extensive technical/managerial skills in the fields of Quality, Operations and General Management achieved in Companies with an international scope, leaders in the Automotive and Fashion/Luxury sectors, across contexts and cultures of wide diversity. I have consolidated experience in Business Management, Organization & Change Management , Strategic Planning & Execution, Customer Experience, Leadership & People Empowerment. My mission is to deliver the highest level of Customer Experience to reach the Brand's loyalty, while reducing non-quality and warranty costs, optimizing operational processes and workflows, implementing quality standards and methods, controlling P&L, and mitigating risks. I achieve this by listening to the Customer's needs, investing in people and product innovation, maintaining the right balance between cost, quality, and time-to-market, and empowering cross-functional teams to make decisions and drive continuous improvement. I believe in the Results Driven Management approach as a driver for both successful business and people empowerment. Transversality, flexibility and curiosity are elements that characterize my professinal DNA and approach to new experiences and opportunities. I love to empower good and engaged people who I consider to be capital for the company by always maintain a correct and non-invasive monitoring
Key Responsibilities: • Permanent member of the Executive Committee • Member of the Board of Directors of RAM S.p.A. • Managing Director of “RIVA classiche”, in charge of the Business Plan, Budget (OPEX-CAPEX), P&L, M&A, Operations, Commercial, HR and organization, Riva Experience. • CQO with a full responsibility on the following processes at Global (EMEA-AMAS-APAC): Quality Assurance, After Sales Services and Customer Satisfaction, Quality improvement and new Product Development platforms, Product & Processes Improvement, Supplier’s development, Final Product Validation & Release, Product delivery to Clients, Production plants quality management, Quality Integrated Management System.
Key responsibilities: • Permanent member of the Executive Committee • full responsibility on the following processes at Global: Quality Assurance, Customer Satisfaction, Quality improvement on new Product Development platforms, Product & Processes Improvement, Supplier’s development, Final Product Validation & Release, Production plants quality management, Quality Integrated Management System
Key responsibilities: • Permanent member of the Executive Committee • In charge of the following depts. at Global level: New products development, Platform Quality Teams, homologations, Quality Methods, Risk & Quality Engineering, Outgoing Quality Audits and product release, Laboratories, Customers Satisfaction and Experience, Suppliers development, internal production plants quality development, Product conformity and certification, CE, REACh, Quality Integrated Management System.