Coppull, England, United Kingdom
Passionate and creative HR & Learning and Development professional with over 15 years’ experience working in large and dynamic global environments within Retail, Insurance, Customer Service and Sales industries. Active Associate CIPD member with a BA in Human Resource Management. Extensive experience across Administration, L&D, Recruitment, HR policy, People Management, recruitment and the full training cycle. A multiskilled individual committed to completing tasks at high standards, creating an engaging and positive work environment, hiring, managing and developing individuals at all levels to reach their full potential. Build and maintain strong relationships with Senior Management and Heads of Departments to meet the required needs of the business.
HR Advisor supporting the commercial and editorial employees with HR policy and ER related matters across England, Scotland and Northern Ireland. Committed to providing a first point of contact, information and support to employees at all levels. Experience with disciplinary, grievance, absence management, performance management and family friendly policies along with creating and training managers.
Team Leader in HR Shared Services at M&S.
Responsibilities include: • Manage and develop a group of Trainers to achieve individual and department performance targets • Design, deliver and evaluate current training to establish development needs for existing and new innovative sessions • Develop and launch new campaigns/projects and the associated training programmes to maximise development needs • Skilled facilitator • Client liaison representative • Project Management of new clients and initiatives • Management Development • Continuous improvement through coaching and networking opportunities at all levels • Experience of working with and motivating new and existing employees to develop their competencies in support of client and project needs • Giving new and existing employees positive experience which enables them to develop their talent to their maximum potential. • Keeping up to date with changes in a fast pace environment • Network and attend management meetings to establish corporate needs of the business • Constant review of development needs by networking and liaising with internal teams to provide the right learning and development opportunities
Accountable for all aspects of the training cycle for key client accounts -Managing and developing a group of Project Trainers to reach the high standard required -Identifying and evaluating training/development needs through to the design and delivery of innovative training programmes -Lead Operations Trainer on retail and government linked accounts whilst building and maintaining a successful and positive client relationship. This can include new hire induction, first class customer service, technical, sales training and business skills development through Teleperformance initiatives to all levels of the business -Experience of working with and motivating new and existing employees to develop their competencies in support of client and project requirements -Giving new and existing employees positive experience which enables them to develop their talent to their maximum potential. -Keeping up to date the changes in a fast pace environment -Successfully completed numerous full scale Development/Training Needs Analysis across different areas of the business to enhance the experience advisers and Managers have in their roles. This also increase productivity and profit for the company. -Worked in multi-discipline teams (Project Management Team, Operation Management and Client Representatives) to develop and launch new accounts/projects and the associated training programmes.