United Kingdom
A Senior COO and Director with 25 years of experience, Nicola is a specialist in navigating the complexities of the modern insurance landscape. Her career is defined by a deep focus on: Operational Excellence: Expertly managing underwriting operations, claims, and finance while maintaining rigorous regulatory compliance. Strategic Change: A proven leader in M&A, integration, and the disposal of non-core businesses. Digital Innovation: Bridging the gap between legacy operations and modern tech, with advanced credentials in Cyber Security, Data Protection, and Digital Analytics. Sustainability & Governance: Championing ESG initiatives with certified expertise in environmental sustainability and facilities management. Throughout her career, Nicola has partnered with global insurance leaders to build high-performing teams that deliver measurable gains in productivity and corporate value.
Responsible for Change, IT and Operations focused on BAU and change, including acquisitions. Delivering a stable operations environment with appropriate IT solutions delivered to time and cost.
Responsible for Business Change, Business Applications, In-house software development, Data Management and Business Intelligence.