Hitchin, England, United Kingdom
An experienced PRINCE 2 Project Manager and Senior Ex-Clinician with experience in the implementation, design, support and product management of Electronic Patient Record systems. Subject Matter Expert (SME) in several crucial and technical aspects of acute care with current product management experience. I have successfully led a number of IT and clinical system implementations and upgrades and possess a broad range of competencies. As an experienced manager and change expert, I have successfully led projects in a number of areas including Electronic Patient Records, Diagnostics and Order Communications.
Ownership of the product from a supplier perspective as well as driving improvement through either development, configuration, or process change. Management of the product specialist team. Interfacing with customers, third party suppliers and internal product and development teams to drive improvement of the product against both local and national requirements. Product expert for the sales team. As part of this role extensive project, implementation, management and development roles have been fulfilled. Key responsibilities: • Developing and maintaining a product roadmap • Requirements gathering and solution design, producing the relevant artefacts including user stories, UML diagrams and acceptance criteria • Key member of development partnership with GDE trust to develop an ePMA module and FHIR API’s to integrate disparate systems together • Consultancy for solution optimisation to meet customer requirements • Release management, including configuration, testing, training, implementation and post release support • Liaison with developers as part of an Agile development process, including defining scope, developer clarifications and product owner reviews • First and Second line customer support using JIRA incident management system in line with SLA’s • Change Management support in the implementation of new configuration, releases, or process change • Liaison with customers at all levels • Providing support and application expertise for reporting using SQL tools • Monitoring application compliance to national standards and delivering new functionality or configuration and reporting design support to the customer • Sales process support, including tender responses, participation in clarifications process and delivering solution demonstrations • Conferences and exhibition support, including attendee demonstrations and Q&A’s • Management of the Product Specialist team
Support and maintenance of the EPR System from a supplier perspective as well as configuration and management of internal test environments. Interfacing with customers and internal product and development teams to drive improvement of the product against both local and national requirements. Producing documentation and delivering support and training to customers. Supporting the sales process. As part of this role extensive implementation, upgrade, support, product management and development roles have been fulfilled. Key responsibilities: • Requirements gathering and solution design, producing the relevant artefacts including user stories, UML diagrams and acceptance criteria • Consultancy for solution optimisation to meet customer requirements • Release management, including configuration, testing, training, implementation and post release support • Liaison with developers as part of an Agile development process, including developer clarifications • Clinical Safety • Second line customer support using JIRA incident management system in line with SLA’s • Delivering support and training to system administrators and end users • Creation of end user, data correction and application support guides • Change Management support in the implementation of new configuration, releases, or process change • Liaison with customers at all levels • Attendance at various customer meetings as a supplier representative • Liaison with third parties • Participation in supplier workshops with NHS Digital to support development of new standards such as ECDS and MSDS • Monitoring application compliance to national standards and delivering new functionality or configuration and reporting design support to the customer • Sales process support, including tender responses, participation in clarifications process and delivering solution demonstrations • Conferences and exhibition support, including attendee demonstrations and Q&A’s
Management of the EPR System from an application support, configuration and release perspective. Working with all areas of the business to support system use and optimization as well as with the projects team to support the wider vision of an integrated care record. As part of this role extensive implementation, upgrade, support, management, and leadership roles have been fulfilled. Key responsibilities: • Application support and management • Identification and implementation of configuration and workflow • Solution optimisation to meet business requirements • Process definition, design and roll out • Developing system roadmap of functional and configuration changes • Requirements gathering • Release management, including configuration, testing, training, implementation and post release support • Data quality and reporting support • Coordination of testing and training for configuration and process changes • Clinical Safety • Progress reporting to the board • Delivering support and training to end users • Coordination of development requirements for the trust • Application testing • Creation of end user, data correction and application support guides • Working with all areas of the business to identify system or process gaps and manage them through to resolution • Change Management in the implementation of new configuration, releases or process change • Liaison with the business at all levels • Attendance at various board meetings as the EPR Lead • Providing support and business expertise for reporting • Data Quality monitoring and resolution • Data Correction
Acting as the Trust side SME for Order Management, Cancer Diagnostics and Pharmacy as part of the ‘first of kind’ EPR implementation of the Cambio COSMIC solution including; • leading the Order Communications Workstrand • supporting Order Management Interface Design • Benefits identification and base lining • Interface Testing • Business Process mapping – ‘As-Is’ and ‘To-Be’ • RBAC design and user access mapping • Clinical Safety support • identification of hardware requirements • production of gap analysis reports on software releases • Clinical Engagement • Supporting; review, prioritisation and resolution of issues • supporting Order Management Interface Design • Participation in UAT • Review of test scripts • Go live and early life application support • Configuration and application change implementation
Acting as the manager for all radiology IT systems including supplier management, service management and staff development and prior to this acting as the PACS Manager for the Trust. During this time extensive implementation, upgrade, management and leadership roles were fulfilled.