Huddersfield, England, United Kingdom
Currently in the role of Product Manager for Control, using agile methodologies to prioritise a product backlog and deliver Rail Software to TOC’s, including the largest Rail franchise in the UK. As a an expert in her field, Nicola draws on her 14 years experience in the Rail industry, in order to understand the customers needs as well as stakeholder requirements.
As a certified Agile Scrum PO for a software development company, Nicola is responsible for maximizing the value delivered by the team and ensuring that the Backlog is aligned with customer and stakeholder needs. Nicola possess skills in listening, critical thinking, decision-making and leadership. She is able to empower the Scrum team and engage developers on how to best solve problems by drawing on her prior experience of Rail Management Key responsibilities include: Planning and delivering on Product Strategy Developing the product features and goals Creating product backlog items based on product goals using Jira software Ordering product backlog items, ensuring that the product backlog is visible and understood Serve as the liaison between business stakeholders, Scrum team members and end users. Attending daily stand ups and weekly refinements with the Scrum team to refine and prioritise Applying Agile methodologies when prioritising development Communicating effectively with Project and Programme managers in order to deliver to external customers within agreed timescales
Responsible for the management of train services across the LNE network. 300-350 services across the day, ensuring that disruption is kept to a minimum and that rolling stock was delivered in a timely manner to depots as per any maintenance schedules. Built up strong interpersonal skills with NWR, other TOC’s and internal customers, to achieve PPM targets and deliver all other requirements. Able to lead and delegate effectively during times of disruption, displaying strong communication skills. Additional learning and development acquired with the use of Genius, CCF and P2. Also achieved NVQ level 3 Business Management during this period
Responsible for providing service information to customers in regards to train services across the LNE network. Became efficient in using Tyrell, TRUST, Ke-Address, TMIS and other company software. Had to liase with internal and external customers to ensure information was up to date. Also responsible for providing both automated and manual PA announcements as well as keeping CIS screens accurate.
Responsible for providing service announcements to customers at stations across the LNE network using Ditra, Funkwerk, Trust and TMIS to track services