Windsor, Victoria, Australia
Executive GM | Marketplace & SaaS | Operating at Scale Executive general management leader with deep experience scaling large, complex marketplace and SaaS businesses within established and corporate‑backed environments. Currently a General Manager at REA Group, leading a 160‑person, multi‑location organisation across Australia and offshore, with accountability for revenue‑critical sales, customer and operational functions, leadership capability and enterprise‑level change. My career spans general management, senior sales leadership and commercial accountability, operating model design, and transformation — including P&L ownership earlier in my career and sustained senior leadership within one of Australia’s most scaled digital platforms. I’m known for calm, authentic and credible leadership through complexity: navigating restructures, workforce transitions, performance uplift and growth while maintaining strong customer outcomes and leadership trust. I operate most effectively in: • Marketplace and SaaS businesses • Established or corporate‑backed technology organisations • Environments requiring scale, execution and organisational maturity • GM, COO or Chief of Staff roles where strong execution and people leadership are critical to growth
Progressed through multiple senior leadership roles within REA Group, one of Australia’s leading marketplace and SaaS organisations, with increasing scope, scale and complexity. Currently General Manager, Customer Solutions & Operations, with accountability for large‑scale customer, sales and operational functions across Australia and offshore. Scope across roles has included: • General management of large, multi‑disciplinary teams (currently ~160 people) • National‑level sales leadership with direct accountability for revenue delivery against budget • Marketplace and SaaS operational leadership at scale • Operating model design and enterprise change delivery • Workforce strategy, organisational redesign and leadership transitions • Senior stakeholder engagement across technology, product and commercial portfolios Achievements: • Led and stabilised a 160‑person organisation through transformation • Consistently delivered revenue performance against budget in competitive market conditions • Outperformed market benchmarks through disciplined sales and customer leadership • Designed and implemented operating model changes to support scale and efficiency - including through automation and AI adoption • Built and strengthened senior leadership capability through periods of growth and transition • Partnered closely with senior leadership on strategy, resourcing and future‑state design • Brought together deep sales leadership credibility with the discipline and accountability of a general manager
Initially led a high‑performing direct sales organisation within a highly competitive environment, with full accountability for revenue delivery against budget. The role focused on building sales capability, performance discipline and consistent outperformance of market conditions through strong leadership and coaching. Subsequently moved into a broader leadership role with end‑to‑end accountability for a more commercially challenged and strategically critical real estate category, expanding scope beyond sales into full operational and commercial ownership of the Real Estate category across Victoria and associated print publication(s). Accountabilities included P&L management, revenue performance, cost control (including printing and distribution), and leadership across sales, editorial, production and operational teams. Scope across roles: • Full accountability for direct sales revenue delivery across print and digital budgets • Built and led a high‑performance sales organisation through disciplined leadership and coaching • Consistently outperformed market benchmarks in a declining and competitive category • Developed and progressed senior sales leaders and successors • Full P&L accountability for state and local real estate publications • Balanced commercial performance across revenue, cost and delivery • Led within a complex, legacy‑to‑digital transitioning environment
Began my career in individual contributor roles and progressed through a series of increasingly senior commercial and operational leadership positions. This period was formative in building strong commercial discipline, revenue accountability and an end‑to‑end understanding of how growth initiatives are designed, sold and operationalised — including leading internal teams and worked directly with client leadership teams as an embedded commercial leader on go‑to‑market and new revenue/ growth initiatives. Scope of roles • Progressed from individual contributor to people and operational leadership roles • Led commercial teams with accountability for revenue performance and delivery • Operated alongside client leadership teams as an embedded commercial leader on GTM and new revenue initiatives • Balanced revenue growth with operational execution and delivery discipline • Built early leadership capability through hands‑on team leadership and coaching • Developed foundational understanding of effective P&L management