Borehamwood, England, United Kingdom
Nicola has been working at Danilo now for almost 20 years and has a vast knowledge of the sales admin for the calendar and card department for supermarket retailers and independents. Nicola also has experience in customer services here with a vast knowledge of dealing with customer queries, order fulfilment and customer returns using all different communication modalities.
My job involves: - Taking orders from independents of cards and calendars and providing them with information of images and stock availability of cards and calendars. - Once orders are received using the stock system to invoice the customers - Helping all sales staff with forms for retailers and being the point of call with enquiries of customers both UK and abroad - Answering the phones and helping with all customer enquiries
• Respond to customer enquiries either direct (phone or email) or via eBay providing quality service to customers who are enquiring about the availability of products and status of orders • Assist customers with order tracking from shipment to delivery with Royal Mail, UPS and DHL • Manage payments and refunds via PayPal and Worldpay commerce platforms • Dealing with customer complaints when needed • Producing content for the website and eBay sites • Producing order reports from the various selling platforms • Look for trends where there are gaps within product ranges • Planning and managing the stock for the online sales • Computer literate with intermediate level Microsoft Word and Excel skills along with in-house stock database • Worked with the Royalties team for a period • Training new staff on processes and systems
Time off to raise my family
Spent the last year on the Y2K IT Team in preparation for testing the stock systems with upcoming changes to various stock platforms Analyzing women's tailoring department for current sales trends Forecasting trends for the women's casual range
After graduating, joined Danilo to assist with day to day duties and assisting various team members.