Nicola Pettinato

SENIOR IT MANAGER

Greater Milan Metropolitan Area

About

Who am I? Senior manager, with a more than 20 years' experience in IT. Leading the design, development, and implementation of IT strategic initiatives, as well as ensuring the alignment of IT with the company’s overall direction. Evaluating customer requirements and needs, defining the appropriate technology solutions and managing all related IT projects. Leading, mentoring, and developing a team of IT professionals, ensuring that the customer's objectives are met. Creating and maintaining an effective customer relationship and providing customer service excellence. Developing and executing digital strategies that are aligned with the customer's business goals and objectives. Developing and maintaining an effective IT governance framework, including policies and procedures that support the customer's digital transformation and business innovation goals. Performing risk assessment and analysis to ensure IT security and compliance. Analyzing and optimizing IT operations to ensure efficiency and cost savings. Providing technical advice and guidance to customer staff regarding IT solutions and services. Monitoring and evaluating IT performance metrics to ensure quality and customer satisfaction. Collaborating with vendors and partners to ensure timely and cost-effective delivery of services.

Experience

  • Senior Information Technology Manager at Microsoft
    Nov 2004 - Present · 21 yrs 8 mos

  • System Administrator at Freelance
    Oct 2002 - Nov 2004 · 2 yrs 2 mos

    Microsoft. System Administrator responsable for: Italy, Spain, Portugal and Greece DataCenter and for their cloud migration

  • System Administrator at Different companies
    Sep 2000 - Oct 2002 · 2 yrs 2 mos

    Consultant