United Kingdom
A knowledgeable and skilled Business Change Manager with 6 years experience focusing on the people side of change, as well as 15 years’ experience in Project Management, both in the Charity and Public Sector. An emotionally intelligent leader, experienced in designing and managing impactful programmes and change initiatives. Passionate about workplace wellbeing, inclusion and making a difference. Putting staff front and centre to create healthy and inclusive workplaces, ensuring the best possible employee experience. Values led and driven to ensure stakeholders understand the benefits and impact of change to support the organisation to continuously improve and evolve. Skilled in change management, cross organisational people projects, project management, internal comms, events management, stakeholder engagement, and business operations. Key achievements to date - Implementing key change initiatives to support the employee experience contributing to our best places to work award, including change groups, utilising the ADKAR methodology - Developing an organisation wide Project Management and Change Management Framework to ensure a standardised approach - Designing and implementing a holistic workplace wellbeing offer during COVID-19 resulting in a culture change for the organisation - including being shortlisted for 2 awards, and a published case study with PARN Global - Bringing an outsourced Customer Service provision in house within 3 months - Successfully designing and delivering strategic and social events for up to 180 staff - Identifying and designing overseas and uk wide opportunities to support disadvantaged young people to enrich their lives. Key Projects include: Change Manager - SHAPE; Managing the internal organisational change programme at The ETF Project Manager - Mobilising the ETFs new strategy Project Manager - Staff development and social events Project Manager - ECHO; Moving a Customer Service provision in house at The ETF Project Manager - Overseas Exchange Programmes for young people aged 16-18 years old at The MSSC Project Support Officer - Transformation & NDIS Reform Department Health and Human Services (Australia) Business Analyst - Wellbeing, Health and Engagement (NDIS) at Department Education and Training (Australia)
Key achievements: Shortlisted for 2 People awards for our workplace wellbeing offer Published case study in 2021/22 PARN Global workplace wellbeing report Implemented change initiatives to support the employee experience contributing to our best place to work award. Overseeing a portfolio of areas including; Organisational Change (People), Employee Engagement, Culture and Values, Employee Wellbeing, Health&Safety (incl Business Continuity Planning), Facilities, Staff events & Project Management expertise. Reporting to Chief of Staff, my responsibilities were to: • Manage the delivery of the ETFs Organisational Change programme to continuously improve and standardise our ways of working, including the mobilisation and roll out of the organisational strategy. • Manage internal staff engagement activity and opportunities, including our Values and Behaviours framework and recognition opportunities, to ensure a positive staff culture. • Design and manage the delivery of our holistic Wellbeing offer, including contractual requirements and recommendations to the Executive Leadership team to ensure we are a mentally healthy workplace. • Implement effective mechanisms and processes to ensure we hear our staff's voice. • Design and deliver all staff events, including our strategic staff away day and staff social events to promote connection and belonging across the organisation • Oversee Health & Safety and Facilities and all other operational duties carried out by the Office Coordinator to create a healthy, safe, and effective working environment. • Play an active role across our internal EDIB groups, including the CEO’s steering group, contributing to discussions, decisions, and initiatives to ensure we build an inclusive workplace. • Support the Chief of Staff with the effective workings of the Directorate to ensure we are a high performing organisation • Lead staff inductions as well as relevant training to cover all areas of responsibility.
Key Achievements in this role: Designed a holistic workplace wellbeing offer for staff during Covid 19 Successfully delivered a Stragetic all staff away day for 180 staff at The Vox, Birmingham Managed and delivered Project ECHO - A 3 month Project to bring an outsourced Customer Service provision inhouse (incl Interim line management responsibility for CS Team) Reporting to the Deputy CEO, my responsibilities in this role were to; • Lead, monitor and implement the end-to-end project cycle for all activity that underpins and reports on all SHAPE (org change programme) strategic cross cutting projects by: • Design and implement a workplace wellbeing offer • Work with HR to identify specific staff development and training to be rolled out to the wider business. •Design and implement key resources, visuals and internal communication tools working closely with our Marcomms team • Work with DCEO to identify projects where we can engage and embed our Values and Behaviours including our staff awards. • Review, design, and update Staff Surveys as directed by DCEO. •Manage our centralised Staff Forums, coordinating all forum activity with the leads, monitor progress of action plans and report to the wider business to ensure we continuously improve how we engage with our staff and hear their voice. • Regularly monitor feedback from staff through our communications tools (surveys, meetings, suggestions boxes etc) where we can improve engagement and morale and implement new initiatives. • Work closely with DCEO to; Design, plan, coordinate and evaluate, in-house strategic events (e.g. workshops, away days) • Coordinate, lead and deliver organisational development projects that support cultural change as set out by DCEO. • Collaborate with our HR team to lead and manage cross team projects • Carry out general administration tasks which relate to, and underpin all activity underpinning our central change programme
Key achievements: Completing all KPIS for this project 1 month early. Responsibilities in this role were to manage: • Collection, maintenance, and analysis of NDIS data • Management of data and information flows • Stakeholder management • Data cleanse using intermediate to advanced excel. • Weekly pivot table reports for stakeholders. • Project support to Senior Business Analyst
My responsibilities in this role were to; • Manage the collection, maintenance and analysis of Northeast Melbourne data • Manage data and information flows • Provide Stakeholder management with National Disability Insurance Agency and relevant stakeholders including delivery partners and health care associates. • Ensure delivery of timely, accurate and high-quality reports for NDIS transition to North Division • Develop and Review data and information sharing protocols and processes to ensure effective implementation and client transition. • Use internal Client Management Systems • Update and maintain team project Plan and Project Tracker • Liaise with internal and external stakeholders.