Nico Dillingh

About

Experience

• Amorgos Zeilvakanties (12 yrs 3 mos)
  • Ondernemer, directeur, schipper
    Jul 2021 - Present · 5 yrs

  • Innovatie, verkoop & planning
    Oct 2020 - Jul 2021 · 10 mos

  • Verkoop & Planning
    Nov 2019 - Sep 2020 · 11 mos

• Professional Yacht Skipper for racing, training and charter at Dillingh Zeilen/Sailing
  Nov 2016 - Nov 2019 · 3 yrs 1 mo

  - Skippering a competitive racing sailing programme and developing high performing racing team, resulting in winning ‘Best Performing Caribbean Boat’ in the Royal Ocean Racing Club Caribbean 600 race. - Transferring knowledge and skills by teaching and instructing to over +600 beginners and advanced sailors.

• Head of Customer Care (a.i.) at HelloFresh
  Jun 2016 - Nov 2016 · 6 mos

  Managing the customer care team at HelloFresh consisting of six team-leads and 80+ employees.

• Process- chainmanager at Coolblue
  Jan 2016 - Jun 2016 · 6 mos

  Reducing customer contacts by improving customer journey and processes

• KPN (The Hague Area, Netherlands)
  • Team Lead / Process manager KPN Compleet
    Jan 2014 - Nov 2015 · 1 yr 11 mos

    Building a successful Proces & Operations team to ensure rapid and sustainable growth for KPN Compleet

  • Participant (International) High Potential Program
    Jul 2009 - May 2014 · 4 yrs 11 mos

    Management development program of KPN Netherlands with special focus on Leadership and creating High Performing teams.

  • Process manager Fullfillment
    Feb 2012 - Jan 2014 · 2 yrs

    -Initiating and leading one of KPN's Top 5 projects for further reduction of calls and churn. -Chairing Implementation Team (a.i.) during GO-Live and aftercare period.