Mississauga, Ontario, Canada
Customer obsessed Product Manager with over 5 years of experience in B2B and B2C SaaS organizations. I combine my unique background in academic research with Product Management to drive product innovation and growth. Strong expertise in user research, data science, cross-functional collaboration, and agile methodologies. Proven track record in healthcare, sports tech, and fintech industries with expertise in user-centric design, data-driven decision-making, and strategic product development. Passionate about improving physical and financial wellbeing through the power of technology.
Leading the Sales Manager Product team, I'm responsible for improving Agent performance through coaching, motivation, and skill development. Key achievements include launching a single sign-on process resulting in a 10% increase in sales and building an innovative coaching platform, achieving a 5% increase in agent conversion rates.
Prioritized the development of a relationship management tool, which generated $1.5M in incremental revenue over three months through close cooperation with data scientists and the sales team. By championing an underserved market segment through thorough user research, I successfully increased shopper lifetime value by an additional $200k. My role emphasized agile project management, stakeholder collaboration, revenue generation, and market research.