Portsmouth, England, United Kingdom
Enthusiastic and experienced manager with over 25 years of experience in the IT industry. Currently software support manager for IBM Websphere. Experienced in a number of disciplines, including technical, business, and line management. Specialties: Line management Software support
Leading a team of UK based technical specialists who support IBM's Websphere products used by major corporations in the UK and across the world. Also leading Websphere MQ and Message Broker support specialists for EMEA from Feb 2013. And CICS support for EMEA from April 2014 Includes managing skill levels during rapid product development, critical situation management, integrating worldwide initiatives into UK and European teams/working practices
Development of a storage managed service from concept to readiness for market.
Ensured the return to profit for a service offering, including the development of a better packaged version for the AS/400 market place, and facilitating a number of enhancements to comply with EEC electrical directives.