Niclas Johansson

Service Owner / Application Manager | IT Infrastructure, Networking & Site IT

Kramfors, Västernorrland County, Sweden

About

Senior IT and telecom professional with 20+ years of experience leading service ownership, infrastructure domains, and cross-functional delivery in complex, global environments. Proven track record of bridging business needs, product development, and IT operations—translating strategy, roadmap, and technical requirements into scalable services, structured processes, and high-quality delivery. Recognized for driving clarity in complex environments, strengthening service governance, and enabling efficient, reliable, and customer-centric IT delivery. Core strengths include: Service ownership & lifecycle governance IT infrastructure, networking, and radio technologies Cross-functional coordination across product, architecture, and operations Requirements management and strategic alignment Process development, documentation frameworks, and delivery enablement Incident management, service quality, and operational excellence

Experience

  • Toyota Material Handling Logistics Solutions AB (Gothenburg, Västra Götaland County, Sweden)
    • Service Owner Operations and Implementation
      Apr 2022 - Present · 4 yrs 3 mos

    • Information Technology Application Manager
      Oct 2019 - Present · 6 yrs 9 mos

  • Application Manager at Toyota Material Handling Logistic Solutions
    Oct 2019 - Present · 6 yrs 9 mos

  • Specialist på tekniksupport at CGI
    Aug 2018 - Sep 2019 · 1 yr 2 mos