Vienna, Vienna, Austria
- Nationwide strategic and operational responsibility for approximately 30 Carglass service centers (around 100 employees) in Austria - Responsibility for three Regional Managers, one Technical Coach, one Quality Manager, and one Team Lead Call Center Operations - Ensuring qualitative and quantitative adherence to key performance indicators and all safety standards - Responsibility for the implementation of new process standards (Gemba Kaizen, 5S, etc.) - Budgeting and cost management - Leadership and team management - Responsibility for the call center handling telephone order intake (approximately 20 employees at the Bonn, Germany location)
- ensuring smooth inbound operations by managing a team of 60-100 associates, 4 supervisors and 2 Junior Logistics Managers - running the first automated Delivery Station in Austria - implementation of automated processes (ADTA/ASL) within the shift and setting new standards in terms of contingency planning, reporting, safety standards, etc. - Projectmanagement: leading (and participating) several projects like TPH improvements, KPI Taskforce, Site Security Fascilitator
- responsible for Nightshift (managing a team of 60-80 associates and 4 supervisors) - responsible for people development within the shift - developing continuous optimizations and simplifications of workflows and processes & implementing automation within the shift by applying lean management - insisting on the highest standards by making sure that all qualitative as well as safety standards are met - improving qualitative and quantitative KPIs