Kansas City, Missouri, United States
I’m a data governance and customer data professional who enjoys solving complex problems and building systems that help organizations make better decisions. With more than 14 years of hands-on experience in data management, I specialize in improving the quality, structure, and governance of customer data so it can be trusted, scaled, and used strategically. I recently earned the Certified Data Management Professional (CDMP) credential from DAMA International, validating both my practical experience and alignment with global data management standards. At Burns & McDonnell, I focus on strengthening the data foundations behind our marketing and business development systems. My work centers on stewarding critical enterprise customer data, advancing our Customer Master Data vision, and helping mature our data governance culture. This includes metadata management, defining data contracts, preparing policy frameworks for attribute-based access control, and ensuring our data ecosystem evolves in a way that supports analytics, automation, and emerging AI capabilities. Much of my work involves stepping into complex environments, understanding the current state, and developing a practical path toward something better. I’m often the person teams call when they need someone who can quickly understand the problem, connect the technical and business perspectives, and help move the organization forward. My professional philosophy is simple: • Good data management enables good decisions • AI is only as good as the data behind it • Governance should enable progress, not restrict it • Technology should serve people and strategy As organizations increasingly rely on data and AI to drive growth and insight, strong data foundations are more important than ever. I’m passionate about helping build those foundations in a way that creates long-term value for both people and the business.
As a Sr Solution Architect, I work at the intersection of enterprise customer data, governance, marketing technology, automation, and emerging AI capabilities. My focus is on designing scalable, well-governed data solutions that improve data quality, strengthen system interoperability, and enable better business decisions. This includes advancing our Customer Master Data vision, developing governed data products and data contracts, improving CRM and customer data architecture, and supporting AI-ready data ecosystems through trusted, high-quality data foundations. I specialize in translating complex technical and governance challenges into practical, business-aligned solutions that improve operational efficiency, analytics, automation, and long-term system scalability. Areas of focus include: • Customer Master Data & Enterprise Customer Data Strategy • Data Governance & Metadata Management • Data Products & Data Contracts • CRM & Marketing Technology Architecture • Data Quality & Enrichment Strategy • Power Platform Automation & Workflow Solutions • AI Readiness & Trusted Data Foundations
Play a critical role in developing and implementing the data governance framework to ensure the quality, accuracy, and completeness of our organization's data. Work closely with cross-functional teams, including data stewards, business analysts, and IT teams to establish and maintain data policies, standards, and guidelines to ensure compliance and adherence to industry best practices.• Develop and maintain data governance policies, procedures, and standards for the organization. • Develop, implement, and manage the data quality framework to ensure data accuracy, completeness, and consistency. • Participate in workshops, POC’s, selection and implementation of a metadata management and cataloging tool. • Work collaboratively with business and IT partners and data owners across business units in their implementation of data governance practices that enable data discovery, security, compliance, and trust. • Develop and maintain data cataloging and inventory management practices. • Create and maintain data dictionaries and business glossaries. • Establish data lineage and metadata management processes to support the organization's data management needs. • Assist with data classification activities and help develop data retention policies and procedures. • Lead education and training related to data management policies and procedures to business partners, data stewards and end users. • Work with other information and operational teams to ensure that our data assets are healthy, trusted, accessible and secure, and are used in a meaningful, consistent, and compliant manner. • Monitor, assess and report on data quality issues and risks to management and stakeholders. • Create methods for monitoring, addressing, and reporting any data incidents. • Help define and execute data governance operational processes (e.g., data quality measurement) in accordance with policies and standards, clearly articulating roles, and responsibilities.
Serve as a critical resource on the GIS Data Governance team for project implementation and ongoing support of Illumina’s master data and data governance processes. Provide process and technical knowledge of all facets of the data governance discipline and lifecycle to 1) implement strategic initiatives and 2) provide hands-on support, partnering with GIS team members, business stakeholders and vendor resources. • Collaborate with GIS and business teams to address all data management and data governance needs by object. • Analyze functional requirements and suggest solutions to technical execution teams. • Lead cross-functional team members in the implementation of strategic projects and enhancements from requirements gathering through deployment and post-production support. • Manage multiple priorities and stakeholder expectations across data objects. • Maintain active communication with stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality. • Play an active role in operational readiness testing for application systems, performing hands-on testing and coordinating UAT. • Assess change impacts prior to change deployment. • Analyze problems, diagnose them, and find root cause, and then either create a fix or partner with a team to collaboratively design a solution. • Along with Program Management, effectively manage all tasks related to delivering migrated data and master data solutions in support of strategic initiatives and projects.
Lead Tier 1 and Tier 2 support for over 500 sales representatives and home office team members. Delivered system process knowledge to CX and Sales & Marketing stakeholders for the following: Veeva CRM, Tableau, SAP Customer Master, BITMan (BI Territory Manager, built on Salesforce), CompMAX (Incentive Compensation tool, build on Salesforce), Model N (Transaction Processing, Pricing & Contracts tool), and Service Now (Incident Management). • Created and managed a local CX service desk to provide white glove SME support to a highly technical and competitive field based sales team. • Documented best practices, efficiencies, and system conflict resolution for sharing with internal team members and externally with sales representatives. • Created, maintained, and administered onboarding training for CX new hires; trained and provided job shadowing to 11 new team members from 2018 to 2020. • Collaborated with internal team members to identify and deliver enhancements for Veeva CRM. • Partnered with upper management to implement continuous improvements and exceed team goals by honoring a 24-hour response SLA and working diligently to resolve over 7,000 unique and recurring complaints, promoting loyalty, and enhancing operations. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Example: scheduled and hosted both 1-on-1 and Regional Team meetings to answer questions, and teach by priding walk-through instructions aimed at guiding CRM system users on how to complete system tasks and resolve issues encountered through their daily use of the product. • Documented major pain-points our system users faced and brought feedback to weekly CRM team meetings with proposed solutions and ideas for future enhancements.
Acted as the point of contact for Pet Key Account Managers, providing prompt maintenance of parent/child relationships in the Customer Master for corporate customers and buying groups. • Worked cross-functionally with Pricing & Promotions to ensure all active contracts for Key Accounts were simultaneously updated to match changes made to the Customer Master; essential in ensuring the accurate payment of qualified rebates. • Participated in the data cleansing and testing efforts to prepare for a data migration from AS400 to SAP; exceeded goals through effective task prioritization and great work ethic. • Helped to ensure successful launch and adoption of new transaction processing tool (Model N) by quickly learning how to use the system effectively and acting as an SME to support my team and department.
Learned new skills quickly and applied them to daily tasks, improving efficiency and productivity. Carried out day- day-day duties accurately and efficiently. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Proved successful working within tight deadlines and fast-paced atmosphere.