United Kingdom
I am a goal-focussed and performance-driven leader with extensive experience in the insurance sector including successfully delivering strategic, customer and corporate development programmes. I have a proven record of creating customer led business strategies and delivering large scale, transformational change with significant financial benefits both domestically and internationally. Deep understanding of Claims Management with wide experience of managing change, operating model, digital customer experience, customer journey design, and monitoring of operational performance and ROI. Specialties: Strategy, Digital Customer Experience, Ways of Working, Thought Leadership, Change and Programme Management, Operating Models & Processes Improvement
To lead AXA's Strategic initiative to drive significant growth of SME business and become 'the' Business Protector for our SME customers
Reporting to the CEO, AXA Commercial, and member of the Leadership team I am responsible for the ongoing development of strategy, market analysis, devleoping new opportunities & monitoring of performance. In addition I advise and assist the CEO and manage the internal liasion with the UK and Group functions in Paris.
Responsible for ensuring AXA's UK and Ireland P&C operating companies have strategies in place which are clear, targeted and through competitive advantaged positions, will achieve industry leading returns on economic capital by 2015 in the chosen markets.
Responsbile to the Managing Director of Claims to develop the UK Claims Strategy, implement innovative and transversal initiatives across the breadth of claims, monitor the strategy through specific KPIs and provide assurance that all risks and controls are effectively managed within the operational units. Management of the Head Office claims team of 25 people. Specific acccoutabilities for Strategy & Change, Planning, MI, Risk & Compliance, Technology & Claims Fraud.