Pittsburgh, Pennsylvania, United States
With over 20 years of retail sales experience, primarily in the wireless industry, I bring a proven track record of delivering results and exceptional customer experiences. I’ve lead teams to achieve and surpass sales goals while fostering a positive and motivated work environment. In addition to my expertise in wireless sales, I have a diverse background in the film and television industry. My work spans news broadcasts, feature films, commercials, live events, documentaries, and radio. From the camera department, to G&E, to production logistics, I thrive in fast-paced, dynamic environments. Whether I’m helping a customer find the perfect solution or contributing to a creative project behind the scenes, I’m passionate about problem-solving, teamwork, and exceeding expectations.
Supervises daily operations to ensure exceptional customer service, team productivity, and achievement of sales goals. Trained and mentored staff on sales techniques, product knowledge, and customer engagement to drive performance and maintain brand standards. Organized and facilitated monthly team meetings to communicate goals, share updates, and foster collaboration, ensuring alignment with company objectives. Conducted monthly one-on-one meetings with employees to provide personalized feedback, address concerns, and create development plans to enhance individual performance and career growth. Managed inventory processes, including stock replenishment, shrink reduction, and product displays to optimize sales opportunities. Handled cash management, including balancing registers, preparing bank deposits, and ensuring proper cash flow. Collaborated with the store manager to develop and execute strategic initiatives to improve team performance and overall store metrics. Analyzed sales reports and key performance indicators to identify opportunities for growth and implement action plans. Resolved escalated customer issues efficiently, maintaining customer satisfaction and loyalty.
Worked on numerous projects ranging from small independent productions to large-scale feature films and live broadcasts. A few notable projects include: • Jerry Springer Show: Interned with the production team, assisting producers and managing talent/guests to ensure smooth show operations. • The Last Witch Hunter: Served as a Production Assistant on a major feature film, coordinating crew needs and supporting production logistics. • Fight Stream: Senior cage-side camera operator, capturing live-action for MMA events and contributing to high-quality broadcasts for multiple promotions. • Smoke and Mirrors: The Tom Savini Story: Played a key role in the production of a documentary celebrating the legendary special effects artist. Developed a versatile skill set, including camera operation, Grip & Electric (G&E), and production assistance, while adapting to the demands of diverse production environments.
Drove Motorola sales performance across a district of 300 retail stores, spanning all major carriers. Provided comprehensive training to store employees on Motorola products, features, and promotions. Install, replace, repair and maintain displays. Equipped sales staff with effective techniques and strategies to maximize Motorola sales and brand visibility. Spearheaded engaging sales contests, promotional events, and training days, resulting in measurable sales growth. Coordinated logistics for meetings and training sessions, fostering a collaborative sales environment.
Connected customers with the right devices, plans, and accessories by understanding their unique needs and preferences. Consistently exceeded monthly sales goals through strong communication and a customer-focused approach. Supported customers with onboarding their new devices, including setup, troubleshooting, and navigating T-Mobile’s features and services. Provided customer service, including tech support, billing assistance, and troubleshooting.
Program Ingest Operator for outgoing network broadcasts, ensuring seamless content delivery. Maintained feed continuity and quality by meticulously organizing incoming media and events. Provided expert training on Ping and Wall record functions to colleagues. Performed essential media edits using QRecord and Qcut software. Managed network servers to ensure secure storage and accessibility of broadcast materials. Collaborated effectively with cross-functional teams across ESPN to optimize workflows. Maintained and archived media tapes for future use and reference.