San Francisco, California, United States
I am a Finance graduate from the University of Alabama, with a specialization in real estate. Currently, I am an Operations Manager at Amazon, where I lead and develop high-performing teams. My role focuses on managing safety, quality, and productivity, and ensuring customer delivery commitments are met with precision. I collaborate with cross-functional teams to drive strategic business objectives and have played a key role in launching new facilities, such as XLX3 IXD and SCK8 IXD. Prior to Amazon, I worked in Client Relations at Fidelity Investments, where I honed my skills in customer service and financial analysis. This experience provided me with a strong foundation in client management and financial services. My skills include proficiency in Microsoft Excel, Adobe Acrobat, Sales, Employee Relations, Project Management, Community Relations, and Team Management of 50+ Associates. I am passionate about leveraging my expertise to positively impact my peers and contribute to the success of any business.
- Oversee the coordination and balance of labor, volume, and process paths across all departments to ensure optimal throughput and on-time departure execution. - Manage real-time data and performance tracking, including bridge reporting, rate analysis, and flow forecasting to drive consistent alignment to plan. - Partner with Operations Managers and Process Assistants to identify barriers, implement process improvements, and sustain performance metrics. - Lead hourly business updates and communication channels to ensure alignment across inbound, outbound, and support teams.
• Demonstrated leadership in supporting, mentoring, motivating, and developing high-performing teams. • Proven track record in managing safety, quality, productivity, and meeting customer delivery commitments while establishing and achieving performance goals and objectives to align with customer demands, ensuring utmost precision and quality. • Collaborated effectively with cross-functional support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to strategically develop plans that drive business objectives. Played a pivotal role in partnering with senior management to establish and uphold stringent quality control standards. • Established, managed, and championed recognition programs and led impactful projects with site and regional implications. • Supported in successful launch operations of XLX3 IXD facility. • Currently in the process of launching SCK8 IXD facility.
- Attended investing meetings, sales meetings, and financial workshops. - Engaged in the study and preparation for the SIE, Series 7, and Series 63 exams.
• Achieve 500 dials per week, with 180 minutes of talk time per day. • Complete 60 MOATS sheets per week to contribute to company success. • Accomplish 25 yellow leads per week. • Attain 5 marketplace information leads per week. • Gather 5 hot leads per week. • Arrange 9 phone interviews per week. • Complete 9 submittals per week.
• Support existing Natural Light brand initiatives and identify opportunities for brand support at key accounts that align with the program goals. • Arrange 5 sampling activations per week at on-premise and off-premise accounts. • Promote Natural Light Vodka to students, bars, restaurants, liquor stores, and grocery stores. • Select Natural Light Student Influencers around campus that show advertise for the Natural Light brand once a week. • Market the Natural Light brand through Instagram and Snapchat to alert customers of new products. • Set up community engagement events around campus that promote the Natural Light brand once a week. • Sell Natural Light to bars on campus and have owners place purchase orders.
• Developed a template for the company newsletter to be published company-wide on a weekly basis. • Implemented consolidated workforce list of 350+ employees within the corporate office which identifies trends within the workforce during the Covid-19 pandemic. • Updated security notice report weekly to inform upper management of changes occurring in the workforce. • Managed BAI and OneCallNow applications for 350+ employees. • Formatted Service Awards presentation • Updated HR calendar weekly • Developed new hire packets and salary adjustment forms. • Marketing project – Researched potential areas for new branch locations which would allow more diverse clientele. • I-9 Project – Extracted I-9’s from new hire forms in the Identifi database dating back to 2018, ensuring no fines for the company if an audit were to take place. • Formatted documents/PowerPoint presentations for the executive team and HR manager.