Bowral, New South Wales, Australia
Over 40 years of IT experience, 25 of which have been at senior management or board level. Nick has worked in technology since 1983 undertaking roles from programmer to IT Director and Compliance Officer of a publicly listed London based insurance company. Nick has proven ability in human, capital and physical resource management, demonstrated across a number of industry sectors in the UK, Europe, The United States and Asia. A highly process and procedure oriented individual, Nick has presided over the successful implementations of ITIL based service delivery models and ISO 9001 quality systems in multiple organizations. Nick has also managed organisational change and transformation projects arising from corporate mergers and acquisitions. Specialties: ITIL Process Implementation, Quality Management Systems, Resource Management (Human, Physical & Capital), Corporate Governance, Compliance, Business Continuity Planning, Organisational Change Management, Business Process Re-engineering
Responsible for the delivery of managed services solutions to Dell Technologies' Enterprise and Commercial customers in the Asia Pacific, Japan and China region. Dell Technologies' Managed Services business is part of Dell Technologies Professional, Managed and Field Services, comprising over 55,000 team members globally.
Accountable for the delivery of Virtustream's global services portfolio in the Asia, Pacific and Japan region. Virtustream deliver mission critical application services in the cloud, enterprise strength IaaS and infrastructure managed services to global businesses using the best of Dell EMC technology and the xStream management platform.
Responsible for the delivery of EMC's managed service portfolio across the Asia Pacific and Japan region. We are currently delivering the highest quality solutions across a number of industry sectors, using EMC's innovative cloud technology and services to deliver business value.
Responsible for delivering 24 x 7 managed services globally to a major financial business using a dedicated team based on client premises in Sydney and London, and EMC's remote Virtual Service Delivery team in Bangalore.
Promoted to General Manager responsible for two business units within the Tripoint group. Managed Service unit providing infrastructure and application managed services and Systems Integration unit providing infrastructure architecture, design, build and integration services, especially in support of enterprise ERP systems.
Manager responsible for the runnning of the Tripoint Managed Service business. Primary responsibilities being the management of team resources and client relationships. Responsible for the implementation of ITIL based process and procedure for Service Delivery and Service Support and also implementation and certification of Quality Management System to ISO 9001:2000.
Group IT Manager reporting to the IT Director of this global financial services business.