Minneapolis, Minnesota, United States
Experienced Performer with a demonstrated history of leading in both the IT and entertainment industries. Skilled in Cisco products, troubleshooting, documentation, and peer-led training. Strong arts professional with an Associate’s Degree focused in Network Administration.
• Directed and managed a diverse team of Technicians, Engineers, and Supervisors in a 24x7 onshore/offshore Managed Services environment, across multiple technology domains • Led cross-functional teams to ensure seamless service delivery and transition of new offerings • Managed Service Delivery for various technologies, ensuring compliance with client contract terms • Oversaw the management of 150 small to midsize commercial clients, generating approx. $2M MRR • Collaborated with clients to ensure proactive service delivery and resolve escalated issues promptly • Managed multiple technology vendors, including ServiceNow, ScienceLogic, nCentral, Delinea Secret Server, PagerDuty, VMware, VCenter, and Virtual Data Center • Oversaw technology stacks including Cisco, Palo Alto, Aruba, Meraki, VMware, Nutanix, UCS Cisco, Citrix, Linux, IBM iSeries, NetApp, Commvault, Veeam, and Fortinet • Led root cause analysis efforts for complex technical issues, driving resolution and process improvement • Implemented proactive audit processes and managed rapid CVE responses to enhance client security • Liaised with Transition Services to assimilate new service offerings and enhance operational integration • Led training initiatives to ensure seamless team integration and ongoing professional development • Collaborated with system engineers to enhance client security through proactive audits and security measures
Proactive and reactive support for over 5,000 managed devices 24/7 worldwide. Devices / technologies supported include: - Cisco routing, switching, wireless, and security products, including Nexus and Catalyst switches, ASR, ASR9k, ISR, Meraki (MS, MX, & MR), Adaptive Security Appliance, Firepower/Threat Defense, Firepower Management Console. - F5 Load Balancers (LTM/GTM) - Palo Alto NGFW, GlobalProtect, Panorama
I am half of the comedy duo Beefcake & Olive. We are an award-winning street performing couple that focuses on comedy, fun games with patrons, and being there to provide a fun atmosphere for everyone. The duo is also a part of the award-winning stage show, Wise Fools Improv.
Co-director of monthly experimental variety show, Fearless Lab. The show's focus is on giving performers a safe place to try challenging new things and get needed feedback to improve their craft.
I was a founding member of the non-profit company Fearless Comedy Productions. As a co-founder, I both directed and performed in shows, led rehearsals, and acted as an internal resource for production of shows and cultivation of talent.
• Provided off-site support for NAS/cloud storage clusters of medium-to-enterprise-level customers, including government and high-security sites • Handled OneFS installation, configuration, and support • Troubleshot network issues, including load balancing/LACP • Advanced knowledge of IPERF, Wireshark, tcpdump • Optimized client/server performance and internal network design • Configured Cisco & HP routers/switches • Managed migration of development environments into production