Australia
- Led the identification and implementation of process improvements to boost efficiency, quality, and customer experience within the Lending Operations Division. - Directed the project management of COO initiatives and projects that support the strategic direction of the COO function. - Represented Lending Operations in multiple bank-wide projects, ensuring alignment with operational efficiency and providing necessary materials for implementation and training. - Supported process design with a focus on risk management and financial crime compliance, particularly in KYC and ongoing Customer Due Diligence. - SME for the creation of risk artifacts, including RCSA, BIA's, PARP, DPIA's, and EUC monitoring. - Led the monitoring of multiple project progress, identifying areas of risk for proactive issue management and successful project delivery.
Involved in multiple Group-wide risk, compliance and financial crime projects, including: - Groups Regulatory and Control Operations (RACO) Quality Assurance uplift -Right First Time Initiative Acted as lead BA and an SME across Financial Crime streams such as: - ECDD (Enhanced Customer Due Diligence) - Sanctions - KYC (Know Your Customer) - Anti-Money Laundering - Transaction Monitoring
- Led and managed a large Offshore Financial Crime Remediation Team for the Auto Finance FCR program. - Successfully led the verification over 200,000 customers through the program, ensuring full compliance with KYC and AML requirements - Streamlined processes, enhancing transparency and strengthening the organization's financial crime prevention capabilities. - Contributed financial crime expertise to strategic conversations, shaping effective processes and compliance measures. - Developed and enhanced training content for consistent adherence to financial crime prevention controls. - Conducted investigations and made crucial decisions on High-Risk Customers, protecting the organization's interest
- Conducted in-depth analysis of customer data and transaction patterns to identify suspicious activities and regulatory violations. - Thoroughly investigated flagged transactions, ensuring AML and CTF compliance. - Created and submitted UMR’s and SMR’s when appropriate. - Collaborated with cross-functional teams for timely and accurate reporting of suspicious activities to authorities. - Stayed updated on industry trends, regulatory requirements, and best practices for informed recommendations. - Utilised strong attention to detail to maintaining accurate documentation of investigations and findings.