Gerrards Cross, England, United Kingdom
An experienced leader with a passion for growth, innovation and delivery, Nick has worked in Financial Services for over 20 years with a continued track-record of success.
Accountable for the Retail bank build, Private Banking business, Home Loans, and Marketing. SMF18
SMF18 - Retail Bank, CRM & Marketing accountabilities. Building something new... watch this space.
SMF18 Accountability for the full future UK Bank product suite across Retail and SME propositions, including development and launch of Credit Products.
Returned the TSB mortgage business to growth whilst increasing margins. Led the product and proposition team through the uncharted territory of the global Covid pandemic
Leading the loans product team of an exciting new (but 200 year-old!) bank. Accountable for the full customer, colleague and commercial outcomes of the personal loan product, developing and executing a strategy that will set us apart from other UK banks, and establish the TSB loans business as a major challenger in the market. Media trained and occasional spokesperson for TSB with appearances including BBC Radio 4's Today Programme and Jazz FM's Business Breakfast.
Interim leadership of the TSB Credit Card business alongside my role as Head of Personal Loans. Full accountability for the customer and commercial performance of the Credit Card business through a period including the TSB IPO and significant change in this highly competitive marketplace driven by new interchange regulations.
Accountable for defining and executing the strategy for Visa's Debit products in the UK and Ireland. Leading Europe-wide projects and programmes to increase Debit usage across a variety of markets
Full accountability for the Bank of Scotland loans proposition. Building a strategic vision for the brand, including Product, Propositions, Channel usage, Pricing and retention activity. Delivered key insights into the Retention life-cycle for the personal loans business, identifying priority areas of attention and delivering changes to raise Lloyds TSB retention to best-in-class levels over a 6 month period.
Accountable for all loans pricing & profitability across the Lloyds TSB, Halifax and Bank of Scotland brands. Leading a team of six to optimise profitability for the group whilst achieving other diverse business goals and supporting a customer-focussed relationship banking strategy