Nick Roza

Manager, Contact Centre Operations

Greater Toronto Area, Canada

About

Experience

  • Manager, Contact Centre Operations at Rogers Bank
    May 2024 - Present · 2 yrs 3 mos

  • Manager, Workforce Management at Sun Life
    Jul 2023 - Apr 2024 · 10 mos

  • Workforce Planning Manager at Shopify
    Jun 2022 - May 2023 · 1 yr

  • CI Global Asset Management ()
    • Manager, Workforce Management, CI Client Services
      Jan 2015 - Jun 2022 · 7 yrs 6 mos

    • Supervisor, Workforce Management, CI Client Services
      Jan 2012 - Dec 2014 · 3 yrs

    • Business Analyst, CI Client Services, WFM
      Jan 2009 - Dec 2011 · 3 yrs