Unstone Green, England, United Kingdom
I have excellent communication skills which I have developed greatly with current roles, with communication with colleagues and customers.Through my various work experience I have developed excellent practical and problem solving skills and I work well independently and as part of a team. In working as a Shift manager at McDonald’s, I have developed and refined many leadership and communication skills, enabling me to become an effective manager in driving my team towards the daily targets that are set by the company. Being part of football teams and a varied size workforces means that these skills are of a high standard.
Managing crew on a day to day basis, ensuring that everyone is aware of their roles and responsibilities Working as a team to ensure that all KPI’s are met on a daily, weekly and monthly basis Managing different goals and systems to ensure smooth operations of the restaurant behind the scenes Engaging with customers to ensure they receive excellent customer service Cash handling, cashing up at different points to of the day and at the end of the shift, ensuring that all cash deviations are dealt with effectively Dealing with customer complaints effectively and efficiently to keep customer satisfaction at a high level IT skills, using a range of different programmes to aid the day to day running of the restaurant
Ensuring that the customers receive the food quickly, but also serving it to a high standard Helping with the setting up of function rooms, for weddings, parties and other events held Going out to different venues for showcases and setting the stands up and taking them down efficiently and quickly
Making calls to prospective customers enquiring whether they would want apprentices or training that the company offered Scheduling and managing my work load, especially when calling for 2 different products a day Inputting data onto company systems, making sure everyone has access to it and can see what has previously been done with that record. Sourcing new leads